Tag: Human Services Department

Poll Tests Encampment Crackdown; Turf Battles Possible as Homelessness Authority Takes Shape

1. A recent poll asked respondents about a potential Seattle ballot initiative that would use existing government funds to support treatment for mental illness and drug addiction while giving police more authority to “intervene” if people experiencing homelessness didn’t accept the “help” they were offered. The hypothetical ballot measure would also re-establish the police-led Navigation Team, which removed encampments and offered information about shelter and other services to their displaced residents.

The poll also included a number of test messages supporting and opposing the theoretical measure. Among the opposition messages: The groups supporting this initiative don’t really care about solving homelessness and this solution doesn’t include housing; encampment sweeps are unethical or immoral; it’s wrong to involve police in homelessness; and big business contributed to the problem of homelessness and should help solve it.

The “pro” messages included: We’ve spent hundreds of millions of dollars and the problem is still getting worse; the council is too lenient on repeat offenders, including one council member (Lisa Herbold) who is trying to pass a “poverty” defense for crimes; businesses are struggling and facing the possibility of having to reopen with encampments everywhere.

Gauging the impact of negative and positive messages helps supporters of ballot measures (and candidates) craft a campaign that responds to the strongest objections while pushing the most compelling message in favor of a measure.

It’s unclear who’s behind the poll. PubliCola has reached out to several groups that have advocated for the city to change its approach to unsheltered homelessness, including the Seattle Metro Chamber, which did not respond to questions.

An early version of the regional homelessness authority structure, circa 2019.

2. The King County Regional Homelessness Authority announced this week that it has finally chosen a director to lead the agency, which was supposed to take over most of the functions of Seattle’s Homelessness Strategy and Investments division beginning last year. The new director, Regina Cannon, is the chief equity and impact officer at C4 Innovations, which released an influential report on racial inequities in homelessness.

One of the chief authors of that study was Marc Dones, the other finalist for the director position and the lead architect of the original plan for the authority itself. Dones was a frequent presence at City Hall in 2018 and 2019, when Seattle and King County were discussing the makeup of the future authority. As a city consultant, Dones advocated for “digital IDs” that would enable people experiencing homelessness to access services using biometric markers (such as fingerprints) or some other form of digital “signature,” and in 2019, Dones’ firm received $637,000 from the county for various contracts.

Assuming Cannon accepts the $200,000-plus position, she will be in charge of creating an organizational structure for an entirely new agency that will oversee homeless services throughout the county, including both Seattle (the primary fiscal contributor to the authority) and three dozen smaller cities, many of which have their own ideas about how to deal with homelessness in their communities. And she will be responsible for taking over hundreds of homeless service contracts currently held by the city, which plans to shut down its homelessness division over the next year.

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3. In the meantime, the city’s Human Services Department plans to retain control over homeless service contracts in 2021, and, in at least one instance, perhaps beyond. Prior to the elimination of the encampment-removing Navigation Team last year, Durkan had planned to keep that team—and only that team—at the city. Now that the Navigation Team is no more, Durkan reportedly wants to keep the outreach providers that currently contract with the city, primarily REACH, under city control.

Durkan’s office did not respond directly to a question from PubliCola about whether she was “seeking to hold outreach contracts at HSD, as opposed to moving outreach to the new authority.” Mayoral spokeswoman Kamaria Hightower confirmed only that the city would retain its contracts with outreach providers such as REACH “through the end of this year.” Continue reading “Poll Tests Encampment Crackdown; Turf Battles Possible as Homelessness Authority Takes Shape”

City’s Hotel-Based “Shelter Surge” in Jeopardy Over Financial, Logistical Concerns

By Erica C. Barnett

The city’s plan to use federal COVID dollars to move unsheltered people to hotels, then housing, has hit a serious snag—several, actually—that could put the centerpiece of the city’s planned 2021 “shelter surge” in jeopardy.

Last year, after a bruising budget season, Deputy Mayor Casey Sixkiller and City Councilmember Andrew Lewis announced a $34 million plan to use federal Emergency Solutions Grant (COVID) grant dollars to create hundreds of new shelter beds for people experiencing homelessness, including 125 new enhanced shelter beds in traditional congregate settings and 300 hotel rooms that would be repurposed as noncongregate shelter.

According to a request for qualifications for the funding, the grant money is supposed to pay for programs that “assist those experiencing homelessness in finding safe alternatives through investment in shelters/hotels that result in permanent housing through Rapid Rehousing and Permanent Supportive Housing.” The idea is that homeless service providers will move hundreds of people out of encampments and into hotels, from which they’ll emerge on one of two tracks: Permanent supportive housing (for those who require comprehensive, 24/7 support) or market-rate apartments (for everyone else.)

The surge was also supposed to include 125 new 24/7 congregate shelter beds. So far, the city has only granted funding for the hotel-based shelters, and it’s unclear whether any agencies applied for the additional shelter funding.

The hotels were supposed to be up and running “beginning in December 2020.” None have opened, and a number of serious issues remain unresolved. The first is a $17,000-per-unit spending cap, established by the city budget office, which will limit what services and amenities are available to clients staying in the rooms. (The city is paying for the rooms themselves separately using the federal ESG funds.) The mayor’s office has said they expect the hotel units to turn over as people move rapidly through the hotel rooms and on to permanent housing, so the $17,000 cap is for each unit, not each client. 

From that money—a total of around $5 million, assuming the city eventually opens all 300 rooms—the service providers must pay for food, supplies, janitorial services, security, protective equipment, and salaries for the onsite case managers who will be charged with setting clients up for success in housing. So far, the city has offered contracts to two providers, Chief Seattle Club and the Public Defender Association, to run the hotels. The agencies have reportedly balked at this spending cap, which could make it difficult to provide the kind of high-touch services necessary to deal with the complex behavioral health issues, including addiction, that are common among people living unsheltered, especially those who are chronically homeless.

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Human Services Department spokesman Will Lemke said a typical enhanced shelter or tiny house village unit costs between $16,000 and $22,000 a year. “We are in active contract negotiations with multiple providers to operate new hotel shelter units,” Lemke said in a statement. “As expected, each provider has a different proposed approach and we are working through those details now. …Program approach and associated costs are key drivers.”

The city has set aside almost twice as much money, $9 million, for the rapid rehousing component of the program, which it has dubbed “Street to Housing.” The city has picked Catholic Community Services as its rapid rehousing provider, in addition to the Chief Seattle Club’s own rapid rehousing program. The city plans to use those funds to move 231 single hotel shelter clients into market-rate apartments and subsidize their rent for up to 12 months. As PubliCola has reported, the premise behind rapid rehousing programs is that many, perhaps most, people experiencing homelessness need only minimal assistance, including rent subsidies and financial counseling, to afford an apartment.

The people who provide rapid rehousing tend to disagree with this optimistic assessment. They say the clients who do best in rapid rehousing are the ones who have just become homeless, who are already employed or  recently lost a job, and who don’t require intensive case management or other services, such as mental health or addiction treatment. People with addiction, untreated mental illness, or other temporarily disabling conditions often need more than a short-term financial boost, but don’t require the comprehensive, long-term services offered in permanent supportive housing programs. There simply aren’t many programs for people who fall into that gap.

Another issue with the hotels the city has chosen is that the rooms are not set up for long-term residents. Neither of the two hotels the city is currently considering—King’s Inn, a block away from Amazon headquarters, and the Executive Pacific Hotel downtown—offers in-room kitchenettes or microwaves, meaning that the providers will have to either purchase microwaves so people can heat up food they bring in (impossible in the case of the Executive Pacific, whose wiring is apparently too old to withstand microwaves in every room) or pay for catering at significant expense.

Additionally, the Executive Pacific is in the middle of downtown, and offers no common area for residents to gather, making it likely that they will congregate outside and contribute to the sense of “disorder” that causes business groups and law-and-order activists to call for crackdowns. Both hotels are clearly better than nothing, but they need to be places people want to stay. It’s unclear the city is setting either up for success.

Ultimately, the question the city has to consider is this: What is the point of these new shelters, and is a program that skimps on direct services while investing lavishly in a market-based solution likely to lead to that result?

If the point is to simply create the appearance of responding to the homelessness crisis  during a global emergency that—like Durkan’s term— will have largely ended by the time the grant runs out, then limited-service shelters that spit chronically homeless people into the private market may do the trick. But if the goal is to actually move people facing complex, persistent challenges into housing where they will thrive, it will take more than a single “shelter surge,” and very likely more than a few thousand dollars a person, to get there.

The mayor’s office will provide a “Status Update on 2021 Homelessness Investments” at the city council’s Homelessness Strategies and Investments meeting today, Wednesday, at 2pm.

Women’s Shelter Rejected, More Hyperbole About “Basic Needs” Defense, Former Chief Equates Right Wing Riots to BLM Protests

Image by Robert Ashworth on Flickr.

1. For more than two months, the homeless women’s shelter provider WHEEL has been asking Seattle Mayor Jenny Durkan to let them operate a nighttime-only women’s shelter on the Fourth Avenue side of City Hall—an area known colloquially as the “Red Room” because of the frosted red glass doors that give the space a bloody cast. Although staffers in the city’s Human Services Department have reportedly expressed a willingness to let the group open a shelter in the space, Mayor Jenny Durkan’s office tells PubliCola that they need to keep the Red Room vacant in case they need it for winter emergency shelter.

“We’ve received WHEEL’s request and HSD is working to identify potential locations to operate a program hosted by that agency,” Durkan’s communications director Kamaria Hightower said. She did not offer any additional information about the timeline for this work or where the potential locations might be.

Even before COVID, the city had few shelter beds available for women on a typical night, particularly for single women who don’t want to stay in co-ed shelters. Now, with shelters either full or admitting only a couple of new clients a night, there are even fewer open beds.

WHEEL’s current shelter, at Trinity Episcopal Parish near downtown, can only accept about 30 clients a night because of COVID social-distancing restrictions, down from a high of as many as 60 pre-COVID. In its most recent letter to the mayor, on January 6, a group of WHEEL representatives wrote that “[w]ith the capacities of so many shelters cut in half or more, we need to add capacity to make up for the loss. … Shelters have been closed for intake due to COVID outbreaks-this will happen again, and again. Others are top bunkbeds [which aren’t accessible to people with mobility issues], or require a COVID test and a quarantine for intake, or require staying put and making curfew, or just have higher-barrier requirements for stay.”

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A WHEEL member told PubliCola that the only response they received from Durkan’s office was a form letter touting her administration’s work on homelessness titled “Helping to Address Homelessness in Our Region” and addressed to “Dear Neighbor.”

Until last November, the Red Room and the main lobby of City Hall on Fifth Avenue served as an overnight shelter space for 75 people, operated by the Salvation Army on a walk-in basis. That month, the Salvation Army shelter was relocated to a former car dealership in SoDo and stopped accepting walk-in clients.

SHARE, WHEEL’s partner organization, also requested permission to operate the main lobby as a co-ed shelter.

Anitra Freeman, a SHARE/WHEEL member, said WHEEL’s low-barrier model makes it more accessible than other shelters, which have “very strict rules” about client behavior, substance use, and willingness to participate in case management. “There are a lot of people out on the street who don’t fit in a very structured program,” she said. “These are the hardest-to-serve people who are also the most vulnerable and the most likely to die outside.”

In an email to a contract specialist at the city last month, an unnamed WHEEL representative gave several examples of recent clients that fit into that category, including a woman who showed up at the shelter, soiled herself, and remained nearly “catatonic” when the shelter took her in; a frequent client with “significant and profound mental health issues” who was kicked out of the hotel where she was staying; and woman who had just been released from a hospital in the middle of the night.

2. City Councilmember Lisa Herbold’s legislation that would allow attorneys to argue that an indigent client committed a misdemeanor, such as shoplifting, to meet their basic needs is prompting a new round of misinformation, this time from the Downtown Seattle Association, which claimed in an email to members yesterday that the bill would “simply make crimes legal.”

This, as PubliCola has written previously, is untrue. The legislation would simply allow attorneys (general public defenders) to assert that a client committed a crime to meet an “immediate basic need,” such as the need for food or shelter, as a defense in court. A judge or jury would then consider whether the person’s actions met the burden—did they commit a low-level crime to meet a basic human need, or not?—in determining whether the person’s behavior was criminal or not.

Opponents of a basic-need defense have argued that it will legalize all crime and allow people to ransack the city, particularly downtown businesses hit hard by shoplifting and other low-level offenses. But the fact is that the current policy of demonizing and jailing people who commit low-level survival crimes has not worked to reduce these crimes, nor does it benefit the city to lump all misdemeanors together as if people all commit the same crimes for the same reason. Someone operating a large secondary market in stolen merchandise is not engaging in the same act as someone stealing a loaf of bread from the grocery store. Continue reading “Women’s Shelter Rejected, More Hyperbole About “Basic Needs” Defense, Former Chief Equates Right Wing Riots to BLM Protests”

Former Council Candidate Ousted Over Billing Irregularities, Fewer Seek Homeless Services, and More on Renton’s Shelter Saga

1. Wellspring Family Services, a homeless service provider that holds a $465,000 rapid rehousing contract with the city of Seattle, fired two of its housing specialists, Walter Washington and Jon Grant, after discovering that around $35,000 had been billed inappropriately to the wrong contracts—in effect overcharging some agencies that provide funding to Wellspring, with the money going into the nonprofit’s housing division. Washington was Wellspring’s senior director of housing services; Grant, who twice ran unsuccessfully for Seattle City Council Position 8, was the agency’s director of program development.

In a letter to agencies that fund the organization, including the city of Seattle’s Human Services Department, Wellspring president and CEO Heather Fitzpatrick described the discrepancy as a “billing error” in which “payroll expenses were erroneously billed to a contract for which the employee did not perform services.”

In an interview with PubliCola, Fitzpatrick said the “billing mistakes” were “predominately legitimate charges that should have been paid by the housing department but were billed to the wrong contract.” She said the agency acted quickly to address the problem. “We immediately reversed the charges and took immediate and appropriate action, including management changes, to make sure that this doesn’t happen again.”

Fitzpatrick would not identify the agency that got overcharged; nor would she confirm that $12,000 of the total came in the form of “severance pay” to a female employee who raised alarm bells and subsequently left the agency, as other sources indicated to PubliCola. A spokesperson for the agency said a thorough review of Wellspring’s finances found no evidence of outright embezzlement or misspending beyond the $35,000.

Neither Grant nor Washington responded to requests to talk on the record about their involvement in the discrepancies. According to Washington’s LinkedIn, he is now a team manager at United Way of King County. Grant, whose departure from a previous job as director of the Tenants Union involved allegations of “oppressive and tokenizing” practices, has not updated his LinkedIn bio.

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Being fully independent means that we cover the stories we consider most interesting and newsworthy, based on our own news judgment and feedback from readers about what matters to them, not what advertisers or corporate funders want us to write about. It also means that we need your support. So if you get something out of this site, consider giving something back by kicking in a few dollars a month, or making a one-time contribution, to help us keep doing this work. If you prefer to Venmo or write a check, our Support page includes information about those options. Thank you for your ongoing readership and support.

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2. King County’s homeless population won’t be counted this year—as we reported on Twitter last month, the county agency that ordinarily conducts the street count and survey received a waiver this year because of the pandemic—but the number of people who are going unserved by the region’s homelessness agencies can be quantified by their absence from the homeless system.

According to the county’s homelessness dashboard, the number of people experiencing homelessness who are receiving services from providers in the region dropped dramatically between March and July, the last month for which data is currently available—declining from 13,343 households at the beginning of the pandemic to 11,053 three months later. This trend has held across all demographics, but was especially pronounced among single adults, according to county data.

The number of people experiencing homelessness who are receiving services from providers in the region dropped dramatically between March and July, the last month for which data is currently available.

Antonio Herrera Garza, a spokesman for the King County Department of Community and Human Services, says the county is exploring several theories for why the numbers have dropped, but a reduction in homelessness isn’t one of them. One possibility, he said, “is that households accessing the system during the pandemic show greater stability in services and longer lengths of stay, which means fewer households coming through the system during a given timeframe.”

Another possibility, Herrera Garza said, is that some people “more reluctant to access emergency services,” such as congregate shelter, because of the perceived risk of contracting COVID. Although there have been some outbreaks in tent encampments (including, contrary to claims in a recent Seattle Times piece, people living at Fourth and Yesler and Denny Park in downtown Seattle), most outbreaks have taken place in indoor settings. The county plans to release data through September sometime this month; Herrera Garza said they “expect to continue to see a decline in the numbers through September, although at a slower pace.”

3. Renton Chamber of Commerce CEO Diane Dobson, an outspoken opponent of a Red Lion hotel-based shelter run by the Downtown Emergency Service Center, apparently threatened to revoke the membership of the Renton LGBTQIA+ Community, a nonprofit that promotes diversity in Renton, over advocacy by one of its board members in favor of the shelter.

The board member, Winter Cashman-Crane, has advocated in favor of the shelter and its residents, most of them former residents of the crowded Morrison Hotel shelter in downtown Seattle, since it opened last year. Cashman-Crane provided screen shots in which Dobson appears to say that Cashman-Crane has “flared up again” on Twitter, apparently referring to two tweets in which they noted that the city planned to give the Chamber a $150,000 grant after Dobson “personally spent this year advocating and inciting the community against the Red Lion shelter.” In the screen-grabbed conversation, Dobson says that if the LGBTQIA+ Community wants to stay in the Chamber, they will have to adhere to new “ground rules toward interaction and relationships.”

Dobson did not return an email seeking comment about her messages to the board member. In an email sent this past summer, she accused Cashman-Crane of “libel” for a private email expressing disappointment that the Chamber had opposed the shelter, which Dobson said was untrue.

Afternoon Fizz Part 1: Conflicts at KOMO, HSD Egged, Hotels for Homeless May be Delayed

It’s an Afternoon Fizz today, in two parts!

1. Scott Lindsay, a former public safety advisor to ex-mayor Ed Murray and a contractor for the pro-SPD lobbying group Change Washington, didn’t just appear in the latest piece of KOMO poverty porn, “The Fight for the Soul of Seattle”—he co-produced it.

Since losing a race for city attorney to incumbent Pete Holmes in 2017, Lindsay has transformed himself into a spokesman for the belief that homelessness is caused by drugs and drug addiction can be fixed by forced treatment and jail. This perspective is popular among many fed up with seeing the aesthetically unpleasing signs of visible suffering, such as the people unwittingly featured without their apparent knowledge or consent in KOMO’s latest “news documentary,” because it suggests an easy, obvious solution that politicians are simply unwilling to adopt. But as experts on homelessness, drug and alcohol addiction (alcohol being the most common street drug), and mental illness have documented for decades, mental illness and addiction are not conditions that respond to even the sternest talking-to.

Lindsay, a star of both “Seattle Is Dying” films and a co-producer of the most recent installment, strides quickly past tents in a segment from “The Fight for the Soul of Seattle”

Lindsay, whose on-camera contribution to KOMO’s simplistic narrative is to suggest that jail and mandatory treatment (of what sort, no one ever seems to say) will solve Seattle’s problems with homelessness, mental illness, addiction, and property crime, told PubliCola he was not paid for his work as a co-producer on the 90-minute film. Longtime KOMO employees, however, are reportedly unhappy that the activist received a producing credit for his behind-the-scenes work on a film that was presented as a piece of journalism.

2. As other media have documented (exhaustively—one wonders where all the cameras and helicopters were when larger encampments were removed over the past year, or why protesters haven’t descended on other long-term camps and walled them off with fortresses of junk), Cal Anderson Park on Capitol Hill was swept this morning. The Seattle Times has been covering the removal from the scene, as has Capitol Hill Seattle. 

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One incident that hasn’t been mentioned in the coverage so far is what happened when the city’s Human Services Department tried to set up a resource tent on the periphery of the scene. The usefulness of such outreach methods is questionable—setting up a canopy tent labeled “City of Seattle” in the middle of a protest against the city seems quixotic—but what isn’t in question is why the table is no longer there: According to HSD, protesters threw bricks and eggs at the city employees sitting under the canopy, leading them to make a hasty retreat. (PubliCola has reviewed a photograph of the scene, which show chunks of bricks and multiple broken eggs.) The employees included three social workers known as system navigators who were previously part of the Navigation Team.

3. Those social workers are now part of a new(ish) program called the Homelessness Outreach and Provider Ecosystem (HOPE) team. (Everything’s an “ecosystem” now.) In addition to coordinating outreach efforts that will be done by nonprofit providers, rather than by the city itself, the HOPE team is supposed to help direct unhoused people into shelter, including 300 new hotel units that are supposed to serve as short-term lodging for people moving rapidly from homelessness into either permanent supportive housing or market-rate units through rapid rehousing programs. Continue reading “Afternoon Fizz Part 1: Conflicts at KOMO, HSD Egged, Hotels for Homeless May be Delayed”

Shakeups at the City: Durkan Announces New Interim Directors for Human Services and Arts Departments

By Erica C. Barnett

Seattle Human Services Department interim director Jason Johnson—interim, since 2018, because the city council declined to approve his nomination after a series of contentious hearings—is leaving his position at the end of the year. In his place, Mayor Jenny Durkan is appointing King County Housing Authority senior policy director Helen Howell on an interim basis “while the City embarks on an inclusive, nationwide search for the permanent director,” according to a press release announcement the appointment.

Interim deputy mayor Tiffany Washington—who just replaced Shefali Ranganathan in the mayor’s office—will head up the search for a permanent director.

Johnson will officially leave the city on January 15, but will be taking a “long planned vacation” starting next Monday, he told staff in an email. “My work throughout 2020 has been on borrowed time,” Johnson’s email continued. “As you may recall, I delayed an earlier announced departure from HSD in order to help the City and our partners respond to COVID-19, develop the department’s 2021 budget, and to ensure the governance structure of the regional homelessness authority was launched and positioned to hire a CEO. … This was not an easy decision for me to make—especially given how much the department is holding at this time—but with these priorities accomplished and in good hands, it is time for me to step away. ”

Howell, the new interim director, is also the former executive director of Building Changes, a Seattle-based group that focuses on homelessness.

Howell is In 2016 and again in 2018, Howell wrote op/eds for the Seattle Times promoting diversion—programs to move people from homelessness to better housing situations, such as “getting back in the good graces of a previous landlord or negotiating with a relative who can offer a place to stay”—as “a common-sense and cost-effective strategy that helps families identify immediate options for housing without relying on housing provided by or subsidized through the homeless system.”

In 2005, she stepped down from her position as director of the state Department of Financial Institutions. According to a Seattle Times report, she was popular with consumer advocates—and unpopular with the institutions she regulated, including payday lenders—because of her focus on consumer protection. She was also the head of Washington state’s Obama delegation in 2008 and one of 11 applicants to fill Dow Constantine’s county council seat when he was elected county executive in 2009.

The Human Services Department is transferring much of its role overseeing Seattle’s homelessness system to the King County Regional Homelessness Authority next year, although HSD will continue to oversee outreach to unsheltered people through the new HOPE team established in the 2021 city budget. Encampment removals, once the purview of the Navigation Team and largely halted during the pandemic, will likely resume to some extent next year, although it’s unclear how the responsibility for future removals will be distributed among the various departments that are responsible for them now.

Johnson officially resigned his position at the end of February, but stayed on because of the pandemic, which required major shifts in how the city responded to homelessness. The city council decided not to approve his appointment, in part, because several members felt he did not respond adequately to questions about his willingness to make decisions independent from Mayor Jenny Durkan, his commitment to race and social justice, and his lack of responsiveness to questions about layoffs at the homelessness division, among other issues.

In a statement, Mayor Jenny Durkan praised Johnson’s decision to stay on board during the pandemic. “His quick and decisive actions kept our most marginalized communities safe throughout the pandemic,” Durkan said. “Because of his vision and leadership, the Human Services Department is primed to build on these efforts for years to come.”

Although the job of HSD director will be less directly focused on homelessness in the future than it has been under Johnson, the new director will also be in charge of a perpetually dissatisfied Homelessness Strategy and Investment division that has been bleeding staff due to uncertainty over whether and when they’ll get jobs in the new RHA; the delayed hiring of a CEO for that authority has exacerbated the uncertainty.

Durkan also announced two other departmental shakeups this morning: Randy Engstrom, the longtime director of the city’s Office of Arts and Culture, will be replaced by current deputy director Calandra Childers on an interim basis. According to Durkan’s announcement, Engstrom “will turn his attention to teaching, advocating for national cultural policies, and spending time with his family.”

Durkan is also replacing the acting director of the Office of Emergency Management, Laurel Nelson since longtime director Barb Graff left (only to come back temporarily to head up the city’s COVID emergency response) in 2019, will be headed by Curry Mayer, who was most recently director of Bellevue’s Office of Emergency Management.