Tag: Human Services Department

The City’s Progress Report on Homelessness Is Also a Reality Check

By Erica C. Barnett

On Wednesday afternoon, the city council’s homelessness committee will get a long-awaited update from the city’s homelessness division about what the division, and the homeless service providers the city funds, have done over the past seven months to move people into shelter and housing—including a report on the two hotel-based shelters the city belatedly funded as part of its pandemic response earlier this year.

Both hotels—the 58-room King’s Inn, operated by the Chief Seattle Club, and the 139-room Executive Pacific, run by the Low-Income Housing Institute—are nearing the halfway mark on their 10-month leases. Yet neither has made much visible progress toward a key goal of their contracts: Moving people quickly from unsheltered homelessness and into permanent housing, using short-term rapid rehousing subsidies to help fund apartments on the private market.

While both rapid rehousing programs have enrolled a similar percentage of clients into rapid rehousing programs, few people have actually identified housing, much less moved out of the hotels and into apartments.

After resisting calls to open hotels to shelter people living outdoors during the COVID pandemic, Mayor Jenny Durkan’s office announced it was signing short-term leases on the two hotels in February. The plan, announced by then-deputy mayor Casey Sixkiller (who quit to run for mayor) and City Councilmember Andrew Lewis last October, was to take people directly off the streets, stabilize them and assess their needs, and move most of them quickly into apartments using rapid rehousing subsidies administered through separate contracts with the Chief Seattle Club and Catholic Community Services, respectively. By cycling most clients quickly through the hotels and into private-market apartments, proponents said, the hotels could serve hundreds of people.

The reality, however, hasn’t lived up to the initial promise. While both Chief Seattle Club and Catholic Community Services have signed up a similar percentage of clients for their rapid rehousing programs, few people have actually found housing, much less moved out of the hotels and into apartments. (Although the online presentation says the Chief Seattle Club has enrolled no households in its rapid rehousing program, its executive director, Derrick Belgarde, says the current number is 38). At the Executive Pacific, 17 people have moved into apartments with rapid rehousing subsidies—seven more than the total three weeks ago. At King’s Inn, not a single person has moved out using a rapid rehousing voucher. Several people have exited both programs into other types of housing—moving in with relatives, for example—and some simply left the hotels and didn’t return.

Belgarde points out that most of the people living at King’s Inn have multiple challenges that will make it difficult or impossible to ever pay market rent. Nearly 90 percent have mental health conditions or substance use disorders; 65 percent are chronically homeless, and 29 percent are elderly. “It’s going to be hard to find them a place they can afford with little to no income,” Belgarde said. “With their underlying conditions, they’re going to need permanent supportive housing.”

One option, Belgarde said, would be moving some of the people currently at King’s Inn into ?ál?al, a Club-owned 80-unit studio apartment building that’s opening in Pioneer Square in October. Some of those living at King’s Inn could use rapid rehousing vouchers to live at ?ál?al, for a year, Belgarde said, and then, if they couldn’t afford market-rate housing, they could apply to move into Sacred Medicine House, a 125-unit permanent supportive housing development in Lake City that’s supposed to open in October 2022. Both buildings, which are designed to cater specifically to Indigenous people experiencing homelessness, are subject to fair housing law, so ensuring that their residents are by and large Native is a matter of getting people’s applications in quickly.

Belgarde points out that most of the people living at King’s Inn have multiple challenges that will make it difficult or impossible to ever pay market rent. Nearly 90 percent have mental health conditions or substance use disorders; 65 percent are chronically homeless, and 29 percent are elderly.

City Councilmember Andrew Lewis, who chairs the homelessness committee, said he initially hoped that the hotels would enable the city to “rapidly house hundreds of people … but that does not seem to be where we are at right now.” Instead, he said, the hotels have turned into a “bottleneck” while the subsidies go unused.

One option, Lewis said, might be to “open up” access to the subsidies to other providers, such as the Public Defender Association and its JustCare program, whose clients might be a better fit for rapid rehousing. Rapid rehousing programs typically best for people who can return to full employment before the subsidy ends—people facing temporary setbacks, not permanent disability. Continue reading “The City’s Progress Report on Homelessness Is Also a Reality Check”

Homeless Service Providers, City Employees Told to Use Encrypted App

By Erica C. Barnett

One of the members of the HOPE team, a Human Services Department-led group that coordinates outreach work at encampments, directed city staff and nonprofit outreach contractors earlier this year to stop using text messages, which are subject to public disclosure, to communicate about homeless encampment outreach and removals.

Instead, the HOPE team member, Christina Korpi, wrote in an April 8 email, staffers should use Signal, an encrypted private messaging app commonly used by activists, journalists, and others who want to shield their messages so that they can’t be read by anyone except the intended recipient. Signal can be set to auto-delete messages on both the sender and the recipient’s phones, making them impossible to recover.

In Korpi’s email, which went out to dozens of outreach providers and at least eight city staffers, including the members of the HOPE team, she wrote, “We are planning to start using the Signal app instead of text message thread for field communications. Please download this app on your phone, or let me know if you have concerns or questions about using it.”

Mayor Jenny Durkan has come under fire for deleting text messages and failing to disclose communications that are subject to the state Public Disclosure Act, a potential felony. Unlike using ordinary text messages, sending messages on Signal and other encrypted private messaging apps are effectively exempt from public disclosure.

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A spokesman for the Human Services Department, Kevin Mundt, said it was actually an outreach provider who first suggested using Signal as an alternative to the text message chains the city and outreach providers have traditionally used to coordinate shelter and services referrals from encampments, which Mundt said is currently limited to 20 users. (Signal group texts can include up to 1,000 users). Regardless, the fact remains that a city staffer directed both nonprofit service providers and other city employees to download and use Signal to communicate with each other in the field.

The city of Seattle’s IT department does not allow employees to install Signal on their phones, according to a spokesman for City Attorney Pete Holmes’ office. “Downloading mobile messaging services for encrypted messaging is not approved for City devices,” the spokesman said. The state Public Records Act requires public officials and government agencies to retain all records that are not specifically exempt from disclosure under the law.

According to Mundt, after consulting with the IT department, HSD decided not to use Signal for “case conferencing, the shelter referral process or any related City business “due to the need to maintain records for public disclosure.” Instead, they are using the Microsoft Teams app. Case conferencing is the process by which service providers connect their clients to housing based, among other criteria, on their “vulnerability,” which includes criteria like age, length of homelessness, and disability. Continue reading “Homeless Service Providers, City Employees Told to Use Encrypted App”

Residents Ask City to Help Unsheltered Neighbors; City Responds by Sweeping Park

By Erica C. Barnett

Olga Park, a small swatch of green space near Ravenna and Cowen Parks in Northeast Seattle, has been the site of a fairly small but disruptive encampment for about a year. Neighbors in nearby apartments and houses have complained frequently to the city about noise, drug use, and hostile treatment from the people living there—typical points of friction between housed and homeless people in densely populated residential areas.

But many in the neighborhood have also worked to find alternatives that wouldn’t simply displace the encampment residents, meeting with outreach workers from REACH who have developed relationships with people living in the park to discuss options that would keep them in the neighborhood. “My ideal approach so far, which we’ve been advocating with the city to do, is something like the JustCARE program, where people move into hotels on a voluntary basis,” Teresa Barker, from the Ravenna-Cowen Community Alliance, said.

Those conversations came to an abrupt halt last week, when the city decided to sweep the encampment after a man who lived elsewhere shot and killed an encampment resident. Those living in the park got about two days’ notice; two accepted referrals to the Executive Pacific Hotel downtown, and one got a referral to Otto’s Place, a 100-bed shelter in Pioneer Square. The rest moved elsewhere, leaving behind tents, property, and trash for the Parks Department to haul away.

The tiny number of people who “accepted” shelter referrals in the days leading up to the sweep “just goes to show that the person-centered, relationship building approach works better than the kneejerk response,” Maureen Ewing, director of the University Heights Center, said.

Neighbors who’ve been asking the city to address the encampment for months were relieved that it’s gone, but said they also understand that the city isn’t solving anything by moving traumatized people from place to place. The tiny number of people who “accepted” shelter referrals in the days leading up to the sweep “just goes to show that the person-centered, relationship building approach works better than the kneejerk response,” Maureen Ewing, director of the nearby University Heights Center, said. “It’s unfortunate that we wait to drop the hammer and force people out when they already traumatized by the murder.” 

Both Ewing and Barker said the city needed to do something about the encampment; both pointed out numerous examples of aggressive behavior and dangerous incidents, including a large fire, screaming fights, verbal threats, and a man who climbed 40 feet up a tree and wouldn’t come down. But they both said that most of the neighborhood wanted the city to provide alternatives that would actually work for the encampment residents, rather than a standard-issue sweep, in which people are offered whatever shelter happens to be available at the moment.

I think individuals who are living in homes are conflicted, because they care about the well-being of the people living there but they also care about the impact of  the impact of the people living there on the neighborhood.” —Theresa Barker, Ravenna-Cowen Community Alliance.

I think individuals who are living in homes are conflicted, because they care about the well-being of the people living there but they also care about the impact of  the impact of the people living there on the neighborhood,” Barker said. “The challenge is that in a few weeks we’ll see them back—if not at that site, they may be down the street or at the playground or playfield, with even more defense mechanisms because of the trauma that just happened to them.” Continue reading “Residents Ask City to Help Unsheltered Neighbors; City Responds by Sweeping Park”

Native-Led Homeless Outreach Groups Reject Contracts They Say Will Harm Their Clients, Exacerbate Inequities

By Erica C. Barnett

[Editor’s note: See UPDATES in this post.]

Three organizations serving American Indian and Alaska Native people experiencing homelessness sent a letter to Mayor Jenny Durkan, Deputy Mayor Tiffany Washington, and Human Services Department interim director Helen Howell rejecting provisions of their 2021 contracts that they say will harm the groups they serve and force them to “facilitate encampment removals” by doing outreach at encampments the city designates as “high-priority,” a precursor to sweeps.

Mother Nation, which serves Native women, has decided not to sign its 2021 contract, the letter says.

UPDATE: In a separate letter to HSD and the mayor’s office that was cc’d to the city council, Mother Nation wrote that “the new conditions, the reporting and requirements to be part of the sweeps with the Hope Team, and requirements to participate in other camps outside of our where our Indigenous community resides, and the additional daily reporting, gives us very little time to the nature of our work with Native traditional practices and support to build and earn a trust relationship to third generations of our People homeless due to the Indian Relocation Act. :

Seattle Indian Health Board “will not sign this contract in its current form, jeopardizing our ability to provide services to our unsheltered relatives in the near future,” the letter from the three providers continues. UPDATE: In an email transmitting the letter, SIHB CEO Esther Lucero added that the changes “threaten the on-going services provided by outreach and engagement service providers. We request that HSD immediately remove these concerning new contract provisions to remedy these concerns and maintain the continuity of care for our unsheltered relatives. 

Chief Seattle Club “has signed the contract because of the immense needs in our community, but will suspend submitting any further invoices to HSD until the issues” raised by all three groups are resolved, the letter says.

HSD spokesman Will Lemke said the providers will get paid for work they’ve done so far this year even if they don’t sign their contracts. Since Chief Seattle Club has signed their contract, it’s possible the city could withhold future funding if they stop providing invoices to the city.

As I reported last Monday, outreach providers have been working without contracts since the beginning of the year. Although it’s fairly routine for the city to deliver contracts several months into the year, providers say it is extremely unusual for new contracts to include major changes without consultation with the providers themselves.

In late April, seven outreach groups sent a letter to the mayor and HSD objecting to the changes, which Chief Seattle Club interim director Derrick Belgarde said would place the organizations at the “beck and call” of the city’s HOPE (formerly Navigation) Team, which provides outreach and shelter referrals to encampments that the city places on its priority list for sweeps. 

In effect, the new rules would require agencies to drop whatever targeted outreach they are doing with their existing client base—chronically homeless individuals with severe, disabling mental illness, for example—and rush out to whatever encampment happens to be on the city’s “priority” list that week.

“For too long the City has held significant set asides of shelter beds and resources that are now contingent upon provider participation in priority encampment removals,” the letter says. “We are concerned this strategy continues to drive further inequities experienced among our Native community who are geographically dispersed and often reside in smaller groups that may not be deemed a priority by the City.” 

American Indians and Alaska Natives make up less than 1 percent of King County’s population, but represent around 15 percent of its homeless population. Despite this extreme disproportionality, Native people experiencing homelessness are not highly visible; according to advocates, they tend to stay away from the large, highly visible encampments the city usually targets for removal. When they’re forced to spend limited resources responding to those encampments, Native-led groups say, it takes away from time helping their clients and exacerbates existing inequities.

“Program regulations requiring HOPE Team geographic prioritization and coordination of outreach providers limits our ability to meet our relatives where they are at and deprioritizes our work as culturally specific providers,” the providers’ letter says. Additionally, they note, allowing “property-holding” city departments like Parks, Seattle Public Utilities, and the Seattle Department of Transportation to decide which encampments are a “priority” for the city—for example, by removing an encampment after someone complains it’s blocking a sidewalk in front of their business—puts the emphasis on protecting property rather than helping people.

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The HOPE Team has exclusive access to about a quarter of the city’s shelter beds, including beds at the new Executive Pacific Hotel-based shelter and in tiny house villages. This makes them a gatekeeper for some of the most desirable shelter beds in the city, and it means that other service providers, including those that serve clients who do not live in large or highly public encampments, have access to a limited slice of a tiny number of shelter beds available each night.

“For too long the City has held significant set asides of shelter beds and resources that are now contingent upon provider participation in priority encampment removals,” the letter says. “We are concerned this strategy continues to drive further inequities experienced among our Native community who are geographically dispersed and often reside in smaller groups that may not be deemed a priority by the City.”

A final concern is around new reporting requirements, which the city says are necessary so that they can know who is living in encampments and what kind of services they need. In their letter, Mother Nation says the new contracts would require outreach workers to “gather sensitive information including mental health, substance abuse history, sexual orientation, immigration status, and any other information the City deems necessary in data reporting.”

Lemke, from HSD, says the city can’t direct providers to ask about immigration status and does not require them to ask other invasive questions. The daily data reports the contracts call for would require information about what kind of services outreach providers offered, including things like mental health services, referrals to substance use treatment, and legal services.

Continue reading “Native-Led Homeless Outreach Groups Reject Contracts They Say Will Harm Their Clients, Exacerbate Inequities”

Homeless Outreach Providers Balk at New Contracts That Would Put them at City’s “Beck and Call” for Sweeps

Tents at Gilman Playfield in Ballard, one of the city's "high-priority" encampment locations
Tents at Gilman Playfield in Ballard, one of the city’s “high-priority” encampment locations

By Erica C. Barnett

Homeless outreach agencies that contract with the city’s Human Services Department have threatened not to sign their 2021 contracts over new requirements that they argue would harm their relationships with clients and give unprecedented new power to the city.

Agencies that provide outreach and engagement to homeless encampments, including the outreach that happens before the city removes an encampment, have been operating without contracts since January. Late last month, HSD sent out new contracts that included requirements—not included in previous contracts—that would effectively subordinate the agencies to HSD’s HOPE Team (formerly the Navigation Team).

The new rules would require agencies to drop whatever targeted outreach they are doing with their existing client base—non-English-speaking day laborers, for example, or chronically homeless Native American men—and provide outreach and shelter referrals to whoever happens to be living in “priority” encampments identified by the city in the runup to an encampment sweep.

“We’d be at their beck and call,” said Derrick Belgarde, interim director of the Chief Seattle Club.

The new contracts would also require providers to create detailed “supplemental daily outreach reports” about who they contacted and what services they offered each day.

“For American Indians and Alaska Natives, we know they’re not grouping in these larger encampments—they tend to stick together in smaller groups, and they’re kind of hard to find,” Andrew Guillen, the grants and contracts director for the Seattle Indian Health Board, told PubliCola. “If we’re going to be prioritizing just the city-designated high-priority encampments, then we’re often going to be excluding American Indian and Alaska Native people.”

“The fact that they seemingly thought they would sneak it in and we’d sign the contracts and agree to these new changes without any negotiation—that’s the thing that’s been the most surprising.”—Andrew Guillen grants and contracts director, Seattle Indian Health Board

The Seattle Indian Health Board was one of seven outreach providers that signed a letter to HSD late last month saying they would not sign their new contract in its current form. The letter raised four broad objections to the new contract language, including the “lack of trauma-informed care” in the contract requirements, the fact that the city’s encampment removal schedule gives them just two or three days to meet with clients and refer them to appropriate shelter and services, and the fact that the contracts require agencies to go through the HOPE team to place people in shelter, imposing a new “middle-man” on their relationships with clients.

“There was a complete lack of communication around any of these changes,” Guillen said. “The fact that they seemingly thought they would sneak it in and we’d sign the contracts and agree to these new changes without any negotiation—that’s the thing that’s been the most surprising.”

The new contracts stipulate, among other requirements, that all the city’s outreach providers must “Engage in coordinated outreach strategies at City prioritized encampments as directed by the HSD’s HOPE team … Provide coordinated outreach at City prioritized encampments including day-of removals” and “utilize the City’s recommendation and referral process” for shelter beds.

New reporting requirements, which include monthly reports to the HOPE team, include items like, “Describe your program’s level of participation in HSD’s HOPE team-coordinated outreach strategies at City-designated high-prioritized encampments this past month”—a major shift, providers say, toward a centralized, top-down approach to outreach and engagement.

“They expect us to be on call when they need to focus on certain areas,” said Derrick Belgarde, interim director of the Chief Seattle Club. “We have a problem with what’s defined as a ‘problem area’—it’s always the ‘nicer’ areas with louder voices that seem to get the attention of the mayor.”

Belgarde said the criteria for outreach “should be what’s in the best interest of people on the streets. We have our outreach people out there—they’re the professionals; they should be able to go and work on these people they’ve built relationships with without being told they can’t because they have to go to other neighborhoods.”

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The city’s “recommendation and referral process” would require providers to work through an elaborate “decision tree” to make the case that individual people at encampments—people they may be meeting for the first time, and for whom their agency is not the best fit—deserve one of a small number of beds the HOPE team has reserved on any particular night. The process requires providers to take down detailed personal information from every person at each encampment the city prioritizes for removal, including mental health and substance abuse history, sexual orientation, immigration status, and other extremely personal information. Continue reading “Homeless Outreach Providers Balk at New Contracts That Would Put them at City’s “Beck and Call” for Sweeps”

“Purell on a Pole” Could Replace Planned Street Sinks, Sweeps Ramp Up, and Mayor’s Advisor Will Head Troubled Homelessness Division

1. Last year, the city council set aside $100,000 in the 2021 budget to “develop and implement a publicly-accessible sink program that utilizes the Street Sink style handwashing station model developed by the Clean Hands Collective.” The idea was to rapidly install dozens of sinks in public places around the city where people experiencing homelessness could wash their hands, a simple way to prevent the spread of communicable diseases such as hepatitis and COVID-19.

As PubliCola reported back in February, the sink program has since stalled, as several city departments that answer to Mayor Jenny Durkan have raised concerns about runoff from the sinks going into planters rather than storm drains (will children eat the soil?), whether the pipes will function in cold weather, and ADA compliance—a concern that apparently does not extend to many of the city’s existing public restrooms.

Now, after the Clean Hands Collective has gone through another round of design in collaboration with the Department of Neighborhoods and Seattle Public Utilities, the city has decided to open the whole process up for bids by any group that wants to apply. The rebranded “Seattle Water and Waste Innovation Funding Program” now includes an additional $50,000 for “waste prevention solutions focused on food and other materials.” According to the city’s handout on the two “innovation areas,” food waste prevention proposals could include things like “sharing, reusing, repairing, and repurposing.”

“The hand sanitizer idea was one of several ideas that came up during an internal brainstorm session focused on finding low cost and impactful ways to best meet the goals of the CBA: to improve access to hand hygiene resources.” —SPU spokeswoman Sabrina Register

We think it is important to provide a fair and equitable process for distributing funds and ensure the public receives the greatest benefit for its funding,” said Sabrina Register, a spokeswoman for SPU. The city is holding an informational webinar for groups interested in applying on (UPDATED) April 22; Register said eight groups have signed up so far and “We are excited to see what community groups propose!”

The additional process means it will be even longer before sinks are available for people to access running water, something that has been necessary since pandemic-related shutdowns began more than a year ago. Street sink proponents—whose initial demonstration sink, outside the ROOTS young-adult shelter in the University District, opened almost a year ago—are starting to wonder if the mayor’s office is actually interested in helping homeless people wash their hands.

“Some of these arguments are arguments against hygiene services” in general, said Real Change policy director Tiffani McCoy. “One of them was, ‘We’re worried about vandalism and feces being spread around.’ That’s an argument against any hygiene model.”

SPU spokeswoman Register said the city is “eager to partner with community to provide hygiene options for the public that meet health, safety, and accessibility requirements, and that the new application process “helps guide applicants through these public health requirements to ensure their designs are meeting community needs.”

McCoy and others familiar with the meetings between the Clean Hands Collective and the city said one suggestion from the city was something proponents referred to as “Purell on a pole”—which is exactly what it sounds like. If the problem is disposing of the water, the argument went, why not just get rid of the water?

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Although street sink proponents pointed out that people experiencing homelessness have expressly expressed a need to wash their hands under running water, not squirt them with sanitizer (nor is sanitizing a best practice when water is available), the idea refused to die and is, according to Register, “not off the table.”

“The hand sanitizer idea was one of several ideas that came up during an internal brainstorm session focused on finding low cost and impactful ways to best meet the goals of the CBA: to improve access to hand hygiene resources,” Register said.

Ironically, “theft of hand sanitizer” was one of the reasons the city was initially reluctant to provide portable toilets for people experiencing homelessness when the pandemic began.

2. The city’s Parks Department removed a small encampment in the dugout at Rainier Playfield in South Seattle Friday morning, after identifying the site as a “high priority location for engagement,” according to a joint statement from Parks and the Human Services Department provided to PubliCola Thursday. (The statement was identical to the response sent to at least one city council member who also asked about the sweep).

Kevin Mundt, a spokesman for HSD, said six people at the site received referrals into the Executive Pacific Hotel, about five miles from the site, from REACH, and “one individual voluntarily left the area.” The five men, all of them Spanish speakers, “were provided Uber rides to the hotel,” Mundt said.

It’s unclear why the city decided to prioritize Rainier Playfield specifically. On Thursday evening, the park was full of people playing tennis and football, walking dogs and strollers, and using every corner of the park. The dugout is tucked away at the edge of the park and no tents or trash were visible.

The city is also reportedly planning three more encampment removals in the coming weeks—a sign that sweeps, which had largely paused during the pandemic, are ramping up again in response to neighborhood complaints. The upcoming locations for encampment removals are: Miller Park on Capitol Hill (on or around April 13), Gilman Playground in Ballard, and the University Playground near the University District.

The city also recently removed tents at Fourth and Yesler, where, according to HSD, they were blocking access to the sidewalk. People living unsheltered downtown are reportedly being channeled into City Hall Park next to the King County Courthouse, which is so crowded now that it resembles a densely packed shantytown, with dozens of tents instead of permanent structures. The city provides three portable toilets to serve all the people living in the park.

Efforts to provide places for people experiencing homelessness to wash their hands—a basic need that has been largely unmet throughout the first year of the COVID-19 pandemic—continue to stall, as Mayor Jenny Durkan’s office and executive departments have raised objection after objection to proposals to create a street sink program that would help prevent the spread of disease.

3. Tess Colby, Mayor Jenny Durkan’s longtime advisor on homelessness, will take over as interim deputy director of the Human Services Department overseeing homelessness after the current deputy, Audrey Buehring, departs for a job in Washington, D.C. next week. Continue reading ““Purell on a Pole” Could Replace Planned Street Sinks, Sweeps Ramp Up, and Mayor’s Advisor Will Head Troubled Homelessness Division”