Tag: 911

Evening Fizz: County Picks New Oversight Director, Report Recommends Shifting Half of 911 Calls Away from Cops, City Directory Disappears

1. The Metropolitan King County Council voted 8-1 on Tuesday to appoint Tamer Abouzeid, a former investigator with Chicago’s Civilian Office of Police Accountability, to serve as the next permanent director of the county’s Office of Law Enforcement Oversight (OLEO), which oversees the King County Sheriff’s Office. The sole vote against Abouzeid’s appointment was from Councilmember Pete von Reichbauer, who represents Federal Way and Auburn.

Abouzeid was one of two finalists for the position; the other candidate, Eddie Aubrey, is the head of the oversight office for the Richmond, California police department. During his interview last week, Abouzeid described an eight-year plan to develop OLEO’s role as a “mini-think tank” on police reform and oversight, as well as a player in the county’s negotiations with law enforcement unions; at a previous community meeting, Abouzaid also expressed support for future state legislation that would restrict counties from adopting law enforcement union contracts that limit oversight.

Currently, Abouzeid works as a civil rights attorney with the Chicago office of the Council on American-Islamic Relations; he also briefly ran for a seat in the Illinois state senate in 2020, though he withdrew before the Democratic Party primary.

Current interim OLEO Director Adrienne Wat has led the office since last fall, when the council narrowly voted not to renew the contract of the last permanent director, Deborah Jacobs, after an independent investigation found Jacobs made a series of inappropriate remarks to her staff during her four-year tenure.

Both Jacobs and King County Police Officers’ Guild (KCPOG) President Mike Mansanarez later alleged that her ouster was partially engineered by Sheriff Mitzi Johanknecht. According to Mansanarez, the sheriff attempted to persuade Mansanarez’s union—which represents most sworn employees of the King County Sheriff’s Office—to agree to wear body-worn video cameras in exchange for removing Jacobs, who often clashed with both Johanknecht and the union. Johanknecht denies the allegations.

OLEO’s first director, Charles Gaither, also left the office in 2014 after conflicts with then-sheriff John Urquhart. Following his departure, Gaither received a $84,500 settlement from the county after alleging that sheriff’s office staff harassed him based on his race. Jacobs also filed a discrimination claim against the county after her departure last fall; that litigation is ongoing.

Abouzeid will take over in September, only months before the county’s contract with the KCPOG expires and before the sheriff becomes an appointed position—a shift that will almost certainly bring a new sheriff into office.

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2. A team of city employees assembled by Seattle Mayor Jenny Durkan last September presented a report to the city council’s public safety committee on Tuesday that proposed shifting up to 12 percent of the calls for service currently handled by the Seattle Police Department to other responders in the near future—roughly 48,000 calls a year, or six percent of SPD’s officer hours.

Mayoral staffer Chrissie Grover-Roybal told the council that a portion of the calls 911 dispatchers can shift to non-police responders in the short term are so-called “person down” calls, which involve someone who is either asleep or unconscious in public, and other low-level welfare checks that present relatively little risk to the responders. Last Friday, Durkan appeared alongside council member Lisa Herbold and the heads of the city’s public safety agencies to announce a proposal to create a new unit to handle those low-acuity crisis calls—a new Fire Department unit tentatively called “Triage One,” which could call for backup from other responders as needed. 

But on Tuesday, Herbold pointed out that Triage One, as currently proposed, would only handle a small fraction of the 48,000 calls that the team concluded do not require a police response. Julie Kline, the mayor’s senior public safety advisor, responded that the Triage One proposal will only be an early step in shifting low-level 911 calls away from police.

In the long term, the report suggests that alternative, non-police responders could eventually handle as many as half the calls to which police currently respond.

The team’s estimates relied heavily on an analysis of SPD’s calls for service by the Oakland-based National Institute for Criminal Justice Reform (NICJR). Researchers from the NICJR pointed to nearly 200 call types that could be low-acuity enough not to merit a police response; in their report, however, the interdepartmental team only proposed shifting 28 of those call types to non-police responders in the near future.

The team cast the proposals as an opportunity to transfer a portion of SPD’s workload to accommodate a smaller number of officers available to respond to emergency calls: since June 2020, more than 250 sworn officers have left SPD. “Offloading some of our service hours begins to make up for the people we’ve lost,” said Chris Fisher, SPD’s chief strategy officer.

3. The city of Seattle’s IT department quietly eliminated the online directory of city staffers that was the only place where members of the public (and journalists) could access contact information for the majority of people who work at the city. The public-facing directory was replaced last week with a 404 error page; it has since been updated with links to contact spokespeople for various departments, as well as the generic public-facing pages for each department. However, anyone who wants to contact a city staffer who is not a designated point of contact for the department won’t find that information on seattle.gov.

A spokesman for the mayor’s office provided a statement from the city’s interim Chief Technology Officer, Jim Loter, who said the directory had to be taken down “because the underlying application code, database, and server were beyond ‘end-of-life’ and could no longer be supported, secured, or maintained at current levels.” Loter said the city is currently working on a replacement system and hopes to have one in place by the end of the year.

“This was an unplanned change so it will take time for us to ramp up and staff a project team to finalize the specifications and develop the replacement solution,” Loter said, adding, “I completely understand that the removal of this service makes it more difficult to contact individual staff in the City. However, I assure you that the change was made solely due to operational reasons and not to intentionally obfuscate public information.”

Even if all goes smoothly and the city restores the directory before the end of the year (a big if), that will still mean almost half a year in which ordinary citizens and journalists lack access to this basic public information. No one should have to file a public records request—or convince a gatekeeper—to find out how to contact the right person at the city.

Public Safety Agencies Announce Plan for New 911 Triage Team

Seattle Police Chief Adrian Diaz (Photo: Paul Kiefer, PubliCola News)

By Paul Kiefer

By next summer, Seattle’s emergency call dispatchers may have a new crisis response team at their disposal. The new unit, called Triage One, would be housed within the Seattle Fire Department’s Mobile Integrated Health program and tasked with responding to some crisis calls that don’t clearly involve a medical emergency or criminal activity.

Seattle Mayor Jenny Durkan debuted the proposal at a press conference on Friday morning alongside Councilmember Lisa Herbold and the heads of the Seattle Police and Fire Departments, and the newly created Communications and Community Safety Center (CSCC).

The goal of the Triage One team, said Interim Seattle Police Chief Adrian Diaz, is to reduce the city’s reliance on police officers as the default crisis responders. Diaz pointed to “person down” calls—calls about people either asleep or unconscious in public—as an example; at the moment, SPD treats those calls as high-priority, which involves dispatching at least two officers to respond as quickly as possible.

Durkan said the team would ideally be able to respond to roughly 1,000 crisis calls per year, particularly in the greater downtown area during business hours.

“But a majority of ‘person down’ calls are because someone’s experiencing addiction or a health crisis, and when SPD responds, officers still need to call another agency [for a more appropriate response],” Diaz said. Instead, the city could rely on an unarmed team to respond to those non-criminal emergencies and call for medical assistance, police backup, caseworkers, or other responders after taking stock of the situation.

Triage One would rely heavily on Seattle’s 911 dispatch center, which is now part of the CSCC. According to CSCC Director Chris Lombard, the unit would function as an extension of the dispatch center itself. “911 has always been in a pinch to, in a minute to 90 seconds, decide what’s happening and how to deploy resources to help,” he said. “We see the Triage One system as a way to extend the time available to figure out how to get someone [in crisis] the services they need.” Meanwhile, the CSCC is developing a standardized list of questions for dispatchers to ask 911 callers, ostensibly to streamline emergency calls.

At the moment, the program is still only theoretical; the details of the Triage One team, including its size, makeup, and cost, won’t be resolved until the project receives approval and funding from the city council, Durkan said. She added that the team would ideally be able to respond to roughly 1,000 crisis calls per year, particularly in the greater downtown area during business hours. Continue reading “Public Safety Agencies Announce Plan for New 911 Triage Team”

City May Relinquish Control Over Homelessness Contracts; Surveillance Law May Not Cover Facial Recognition; No Plan Yet for Complaints Against 911 Dispatchers

1. After insisting for more than a year that the city needs to retain full authority over homeless outreach and engagement programs, the city has changed its mind, and will reportedly hand outreach over to the new King County Regional Homelessness Authority along with all the other homeless service contracts currently managed by the Seattle Human Services Department.

KCRHA director Marc Dones told outreach providers that their contracts would move to the new authority at a meeting on Wednesday, several who attended the meeting confirmed. Derrick Belgarde, the director of the Chief Seattle Club, said the belated change makes sense: Outreach “needs some separation from the HOPE team and their efforts.”

Previously, as we’ve reported, Durkan and HSD have argued for keeping outreach, and only outreach, at the city, on the grounds that the HOPE Team (formerly the Navigation Team) needs to have direct access to outreach workers who can connect people in encampments the city removes to shelter and services. The connection between the HOPE team and outreach workers was at the heart of the larger dispute over this year’s contracts, with providers arguing that the new contracts would place them at the “beck and call” of a team that serves as the vanguard for encampment sweeps.

The meeting, led by deputy mayor Tiffany Washington, was called to discuss changes to a set of proposed 2021 contracts that providers said were unacceptable; among other changes, the contracts the city originally sent providers would have required them to do outreach at encampments that the city planned to remove, regardless of whether the community or clients they serve (young adults or Native people, for example) were present.

The new contracts will revert to essentially the same language as the contracts providers signed in 2020. Provisions requiring outreach workers to be on site on the day of encampment removals will be stripped from the new contracts, and the city will greatly reduce the data reporting requirements that some providers found objectionable—eliminating the need, for example, for providers to give the city detailed daily reports on the people they encounter living unsheltered.

Belgarde said he was heartened by Dones’ and Washington’s emphasis on progressive engagement at encampments—focusing first on outreach, and then on more intensive case management, which is the point at which asking more personal questions is appropriate. “They seem to understand why you don’t do it” the first time you meet someone living at an encampment, he said. “It’s traumatizing. You can’t go out there with a pen and pad like you’re a lawyer or the police making notes.”

An HSD spokesperson would confirm only that the department is “in ongoing conversations with providers on a number of items, including what coordinated outreach looks like for both city and county shelter spaces and investments. Additionally, the City is already in conversations with the KCRHA about logistics for the transfer of contracts to the KCRHA. Our primary goal is supporting the ramp up of the authority. HSI will maintain outreach contracts through the end of 2021.”

2. After an investigation by Seattle’s Office of Police Accountability (OPA) into a Seattle police detective’s use of a controversial facial recognition software, OPA Director Andrew Myerberg sent a letter to SPD Interim Chief Adrian Diaz concluding that while the detective used the unapproved technology without permission, it’s unclear whether facial recognition is covered by the surveillance ordinance the city adopted in 2018.

The OPA launched an investigation into South Precinct Detective Nicholas Kartes’ use of Clearview.AI—an artificial intelligence software which bills itself as a kind of Google search for faces, using images scraped from the internet without their owners’ permission—in November, when a civilian watchdog obtained emails showing that Kartes had used the software several times since 2019. At the time, Myerberg told PubliCola that the investigation would hinge on whether Kartes used the software during a criminal investigation, which he said would constitute a clear policy violation and seriously undermine public trust in the department.

In his letter to Diaz on Wednesday, Myerberg wrote that Kartes used Clearview.AI’s search function roughly 30 times since 2019, including for an unclear number of criminal investigations; Kartes didn’t keep records of cases in which he used the technology, so OPA investigators weren’t able to assemble a complete list. According to investigators, Kartes did not inform his superiors that he was using the software. The OPA hasn’t said whether Kartes will face discipline for his use of the unapproved technology.

However, in his letter to Diaz, Myerberg wrote that the city’s surveillance ordinance, which requires city departments to seek the council’s approval of any surveillance technology it intends to use, defines “surveillance” too narrowly to include facial recognition—because software like Clearview.AI does not allow SPD to “observe or analyze the movements, behavior, or actions of identifiable individuals,” Myerberg argued, it may not be addressed by the law.

To deal with the gray area surrounding facial recognition technology, Myerberg recommended that Diaz either create a new surveillance policy that explicitly forbids the use of facial recognition software; he also suggested that Diaz could ask the city council to modify the 2018 surveillance ordinance to clear up any confusion about whether it applies to facial recognition software.

Myerberg’s letter to Diaz came just over a week after the Metropolitan King County Council voted to ban the use of facial recognition technology by county departments, becoming the first county in the nation to pass such a ban.

3. When Seattle’s 911 dispatch center left the Seattle Police Department last week, the OPA lost its jurisdiction over the roughly 140 civilian dispatchers who work in the center. And the new department—the Community Safety and Communications Center (CSCC), which the Seattle City Council hopes will eventually hold other civilian public safety agencies—hasn’t yet outlined a plan to handle misconduct complaints against dispatchers.

Though complaints against 911 dispatchers made up only a small portion of the OPA’s caseload, the unit faced roughly 30 to 40 complaints annually over the past five years. Among the most notable recent cases was a dispatch supervisor fired last year for assigning herself overtime to supplement her income despite being unqualified to answer emergency calls, and another dispatcher whom Interim SPD Chief Adrian Diaz fired in April for telling a Black caller that “all lives matter” during a call about a car break-in.

The OPA’s jurisdiction is set by city law; according to Myerberg, that law—Seattle’s Accountability Ordinance—only authorizes his office to investigate “potential acts of misconduct perpetrated by SPD employees,” which no longer includes 911 dispatchers. While Seattle’s Human Resources department could take on complaints for an additional 140 employees, Myerberg said that if the council or mayor want his office to continue handling complaints against dispatchers, the council will need to expand the OPA’s jurisdiction, which may also require bargaining with the dispatchers’ union.

PubliCola has reached out to CSCC Director Chris Lombard about his plans for handling misconduct complaints against dispatchers.

Parking Enforcement Stays at SPD For Now, Memo Outlines City’s Objections to Street Sinks, Cops’ Vaccination Rate Remains Unknown

1. The Seattle City Council voted Monday to keep the city’s parking enforcement unit in the Seattle Police Department until September, approving an amendment to legislation moving the 911 call center and parking enforcement from SPD to a new Community Safety and Communications Center. Their hope is that that the unions representing the parking unit’s management and rank-and-file will use the next three months to resolve their disagreements about which city department should absorb parking enforcement.

Last fall, council public safety chair Lisa Herbold proposed moving the unit to the CSCC in response to lobbying by the Seattle Parking Enforcement Officers’ Guild, which represents the unit’s roughly 100 rank-and-file members. Nanette Toyoshima, the union’s president, told PubliCola in October that she hoped to give parking enforcement officers a larger role in the city’s efforts to civilianize public safety.

At the time, other council members didn’t oppose the move. But Mayor Jenny Durkan, Seattle Department of Transportation Director Sam Zimbabwe, and parking enforcement unit management argued that parking enforcement would operate more efficiently in SDOT than the new community safety unit. In a letter to the council in April, Zimbabwe argued that transportation departments manage parking enforcement in other cities, including Denver and Houston, and said SDOT is better prepared to absorb parking enforcement than the still-untested CSCC.

Zimbabwe’s arguments, and lobbying by parking enforcement management, convinced Council President Lorena González, who is now the council’s most vocal supporter of moving the unit to SDOT. But Councilmember Andrew Lewis, who has communicated with leadership in both unions, urged the council to delay moving the unit out of SPD until parking enforcement management and officers can reach an agreement about which city department would make a better home for their unit.

“It is always hard for us as a pro-labor council when two members of our broader labor family have a disagreement,” he said during the council’s weekly briefing on Monday. “I think this would benefit from additional time to better understand a way to resolve this equitably and without dividing the labor community.”

The 911 call center will still move to the CSCC by June 1.

2. On Monday, Seattle Public Utilities provided responses to a list of questions posed by Councilmember Lewis about a long-delayed program to provide temporary handwashing stations while public buildings are closed due to the pandemic. The council provided $100,000 for public sinks last year in response to repeated outbreaks of communicable diseases among people living unsheltered, who have had little access to soap and running water since businesses and public buildings closed their doors in March 2020.

The memo includes photos of a sink that was vandalized, with the warning, “Durability and vandalism resistance is critical. Extreme vandalism should be expected in most locations.”

In the memo, SPU reiterated their many objections to a proposal by the Clean Hands Collective, including the fact that it is not technically ADA-compliant, uses hoses instead of direct sewer connections to provide water, and have hookups that are vulnerable to freezing in the winter. “These sinks cannot legally operate from approximately October through April,” the memo says, because they filter graywater through soil.

“The design requirements, considerations, City procurement requirements and technical challenges SPU discussed with proposers at technical assistance sessions and with the committee are the same standard SPU as a regulated and regulating agency must adhere to,” the memo continues. “They are also intended to ensure that public expenditure is geared towards ensuring quality functioning, healthful, and accessible solutions that meet the needs of the community they are designed to serve and the outdoor conditions into which they are deployed.”

The memo includes photos of a sink that was vandalized, with the warning, “Durability and vandalism resistance is critical. Extreme vandalism should be expected in most locations.”

Some of the diseases that have spread through homeless encampments during the pandemic include hepatitis A and B, shigella, and cryptosporidiosis; the latter pair of diseases can cause major gastrointestinal symptoms such as extreme and constant vomiting and diarrhea. Such diseases are spread mostly through fecal-oral transmission, which is easily preventable through handwashing.

The city has opened a handful of its own sinks around the city, some of which are operated by a foot pedal. Unlike the proposals the city has received, which are wheelchair accessible but not fully ADA compliant, foot-operated sinks are not usable by many people with disabilities.

3. As the Seattle Office of the Inspector General begins a new investigation into a surge of complaints about unmasked police officers, the Seattle Police Department’s compliance with public health recommendations is under a microscope.

But while SPD can require masks, they can’t track how many Seattle police officers are vaccinated; according to the department, unless the city requires all city employees to get vaccinated, SPD can’t ask its officers about their vaccination status. Continue reading “Parking Enforcement Stays at SPD For Now, Memo Outlines City’s Objections to Street Sinks, Cops’ Vaccination Rate Remains Unknown”

SPD Debuts New “Community Response Group” To Assist Patrol, Lead Demonstration Response

By Paul Kiefer

On Wednesday afternoon, Interim Police Chief Adrian Diaz and two high-ranking officers announced the formation of a new, 100-officer rapid-response unit: the Community Response Group, or CRG. According to Chief Diaz, the CRG is part of a broader effort to address what he calls SPD’s “core mission”— responding to emergency calls. Diaz linked the new unit directly to his earlier decision to move 100 officers from specialized units to patrol, though he said only a few of those 100 officers volunteered to join the CRG.

Diaz said that the CRG is intended to be “a team to address the needs that weren’t tied to the artificial bounds of a precinct,” providing support, for example, to precinct-based patrol officers by responding to the most urgent emergency calls.

The unit will also lead SPD’s protest response; according to Lieutenant John Brooks, one of the two lieutenants who will direct the CRG in the field, the unit has already assumed the role of primary protest responders in the past week. Brooks has frequently been tapped to serve as the incident commander for demonstrations over the past summer, guiding SPD’s strategy during the August 16th protest at the SPOG headquarters in SODO, among others. 

Both Diaz and CRG leader Captain Mike Edwards said the CRG will free up neighborhood patrol officers to do “community engagement” in neighborhoods, and that the team will continue to do “community roll calls” in neighborhoods, allowing them to talk to neighborhood residents and businesses about their concerns. How responsive the CRG will be to community input is unclear: Edwards said “community advisory groups” will be able to relay their concerns and needs to the CRG through local precinct commanders, but he didn’t mention any direct interface between the public and the team’s leadership.

According to Diaz, the CRG will exist at least into 2021. Because the unit is new, advocates for police accountability and abolition had not weighed in on the announcement as of Thursday.

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