Tag: Seattle Fire Department

Seattle’s Newest Department Aims to Change the City’s Response to Crisis Calls

Health One, a Seattle Fire Department program that responds to low-acuity crisis calls, is a relatively new alternative for 911 dispatchers.
Health One, a Seattle Fire Department program that responds to low-acuity crisis calls, is a relatively new alternative for 911 dispatchers.

By Paul Kiefer

The last time Seattle launched a new department—Seattle Information Technology, which brought IT staff from across the city under one roof—the consolidation took years. “In contrast, we had about eight months,” said Chris Lombard, who leads the city’s newest department: the Community Safety and Communications Center (CSCC), which began work at the beginning of June.

In some ways, creating the CSCC involved fewer moving parts than the infamously messy set-up of the massive citywide IT department. When plans to move the parking enforcement unit to the CSCC fell through this spring, Lombard was left overseeing a single, crucial, service: Seattle’s 911 call center. The center, historically a civilian unit inside the Seattle Police Department, will play a key role in the city’s efforts to shift away from a police-centric approach to public safety, and the city’s decision to house the 911 call center in the department was one of the first concrete steps in that effort.

On the surface, the 911 call center hasn’t changed much since it left SPD. The dispatchers sit in the same cubicles in the same unmarked office. On one side of the room, call-takers try to draw out the most pertinent information from people in distress while racing the clock; on the other, dispatchers direct police officers to high-priority calls; and in the middle, a team of supervisors watches from a raised platform.

When a call-taker thinks that an emergency would be better handled by the Seattle Fire Department—an agency with more response options than SPD—they reach out to the fire department’s internal dispatch center, which was Lombard’s turf before he joined the CSCC. “Right now, [the fire department] is the gateway to a lot of resources, like mental health care or clinical referrals,” Lombard explained. “On our end, we’re still trying to figure out how we can connect people to more resources.” Last year, the 911 center transferred 17 percent of calls to the fire department.

Brandie Flood, the director of community justice for REACH, cautioned that housing and health care providers who can offer long-term support to people in crisis are already overstretched. “We could add a bunch of other response teams, but if there aren’t new or expanded pathways to get people in crisis the kind of back-end services they need, we just have too many cooks in the kitchen,” she said.

But the city’s goal in transferring the 911 call center to the CSCC wasn’t merely to reduce the role of the police department on paper. Practically every elected official and candidate for city office has voiced their support for scaling back SPD’s responsibilities by diverting more emergency calls to non-police responders. As new options become available to respond to emergency calls, the 911 dispatchers will be responsible for deciding who arrives on the scene first—police, the fire department, or civilian mental health specialists, for example.

For now, dispatchers are still limited to two options: police or fire. The city’s big plans for the CSCC are still on the horizon, and in the meantime, Lombard and his staff are sorting out the basics. The center hired its first human resources staffer within the past month, but other vacancies have been hard to fill. “Even though 911 operations were a civilian section within SPD, a prospective applicant had to go to SPD’s website to find job listings,” he explained. “It’s no secret that the police department has been struggling to get recruits, and [the 911 center] got caught downwind and fell victim to the same trend.”

At the same time, Lombard added, the existing CSCC staff are still processing the significance of their departure from SPD. For some long-time employees who were loyal to SPD, Lombard said that the shift has been “almost like a divorce.” But for other employees who felt taken for granted by SPD, the prospect of eventually taking a more active role in the city’s public safety system is a welcome change. “This is exciting for a lot of the staff,” said Lombard. “For the first time, they feel like the focus will be on us and what we can add to emergency response.”

The other potential game-changer in reducing the number of calls the 911 center refers to police is the rollout of the state’s 988 system next year. During the last state legislative session, lawmakers approved a plan to stand up a new statewide crisis hotline for mental health emergencies

One of the first chances for dispatchers to play a larger role in the crisis response system could come with the eventual launch of a program tentatively known as “Triage One,” a team of civilian responders who the 911 center could dispatch in lieu of police to respond to low-acuity, non-medical crisis calls. The Triage One proposal is modeled partially after the fire department’s Health One units, and the city council is still considering whether to house the program in the fire department or the CSCC.

If the Triage One units become part of the CSCC, 911 dispatchers would be able to communicate directly with the units, giving dispatchers a third option (in addition to police and the fire department’s internal dispatch system) when deciding where to direct an emergency call.

The other potential game-changer in reducing the number of calls the 911 center refers to police is the rollout of the state’s 988 system next year. During the last state legislative session, lawmakers approved a plan to stand up a new statewide crisis hotline for mental health emergencies. The 988 hotline will have three dispatch centers across the state, including one that covers all of King County; among other responses, the dispatchers will be able to send civilian mental health specialists to respond to emergencies. Continue reading “Seattle’s Newest Department Aims to Change the City’s Response to Crisis Calls”

Modular Men’s Shelter, Announced in May, Delayed Four Months by Fire Concerns

By Erica C. Barnett

Back in May, King County Executive Dow Constantine and Seattle Mayor Jenny Durkan invited reporters on a tour of a new facility that would provide safe, non-congregate shelter in modular buildings to as many as 50 homeless men over 55—clients who had previously stayed at Catholic Community Services’ St. Martin de Porres Shelter, which was closed down during the early days of the COVID-19 epidemic.

The new modular shelter, located on a piece of county-owned land along Elliott Ave. West in Interbay, was designed to inhibit the spread of the virus, with high-walled individual cubicles set inside modular trailer units with fans and cross-ventilation, a large kitchen for prepared meal delivery, and 10 single-stall restrooms for the men. 

More than four months later, the shelter still hasn’t opened. According to King County Housing & Community Development division director Mark Ellerbrook, the Seattle Fire Department raised a number of issues that the county had to address before the city would sign off on its permits, including physical components of the trailer-style buildings that had to be replaced. “This is a new type of shelter with a new type of facility—these modular components that haven’t been used in this way, for this purpose,” Ellerbrook said.

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Leo Flor, the director of the county Department of Community and Human Services, told PubliCola, “From our perspective, anything that’s [related to] fire safety is a significant issue, especially when we’re going to have 40 people in one place.” However, he added, “certainly we did not plan on this amount of time to complete the permitting process.”

Neither the county nor the fire department would provide specific details about what fire safety issues have kept the site in mothballs since May. SFD spokeswoman Kirsten Tinsley said that “during an initial inspection of the site, the [Fire Prevention Division] identified a number of fire code issues that needed to be addressed prior to opening; the main issues have since been addressed by the site managers.”

The shelter reportedly was not supposed to open until next week, but the ongoing wildfire smoke emergency apparently pushed up the opening date; according to Ellerbrook, the men—who have been scattered to various location across the city—could begin moving to the site as soon as tomorrow.

A few outstanding issues still remain, but none apparently serious enough to keep the county from opening the shelter this week.

I’ve asked the county and fire department for more details about the specific fire-safety issues SFD identified as well as any additional costs associated with the upgrades and delay.

This story is developing, and will be updated with additional details when they become available.