Tag: permanent supportive housing

City’s Hotel Shelters Face Predictable Challenge: Where Will All the Residents Go?

Mayor Jenny Durkan

By Erica C. Barnett

The homeless service agencies running Seattle’s two hotel-based shelters are running into a predictable problem: Now that the hotels are full, few of their residents are moving out.

The reason, the shelter providers say, is simple: Most of the people currently staying at Kings Inn, run by the Chief Seattle Club, and many of those living at the Executive Pacific Hotel, operated by the Low-Income Housing Institute, have complex challenges, including chronic homelessness and disabling medical conditions, that make them poor candidates for the rapid rehousing program the city said would be hotel residents’ path to self-sufficiency.

Last October, when the city announced plans to open three hotel-based shelters using federal COVID relief funds, city officials said the providers that ran the hotels would move residents into housing quickly using rapid rehousing subsidies—short-term rental assistance that dwindles over time as people gain income and can afford to pay full rent in private, market-rate apartments. When Mayor Jenny Durkan announced the plan to open around 300 hotel rooms as temporary shelter by December of last year, the city estimated that about 231 hotel residents would receive rapid rehousing subsidies through the federally funded program.

“I would say that the majority are not candidates for rapid rehousing,” said LIHI director Sharon Lee. “They’ve been chronically homeless, they have significant drug use, significant disabilities, and their status is unlikely to change.”

Two of the promised hotels, totaling around 200 rooms, opened in March. So far, though, only a handful of people have “exited” the hotels into rapid rehousing through the programs the city funded for this purpose, and the people moving into the hotels, most of them from “priority” encampments that are scheduled for sweeps, need intensive, long-term services, not just a subsidy.

“I would say that the majority are not candidates for rapid rehousing,” said LIHI director Sharon Lee. “They’ve been chronically homeless, they have significant drug use, significant disabilities, and their status is unlikely to change.” (A person is chronically homeless if they have a disabling condition and have been homeless more than a year.) “When you have people who have co-morbidities and are high-acuity, it’s very challenging” to use rapid rehousing, Lee said.

Anne Xuan Clark, a development consultant for the Chief Seattle Club, added, “Most of our residents have mental health and substance abuse issues, and are better suited to PSH [permanent supportive housing],” where residents receive long-term services and are not expected to pay full rent.’

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As we reported in January, the people who tend to do best in rapid rehousing are those who are working or who can find work, those who have been homeless only a short time, and those who don’t face significant barriers to employment and housing.

Instead of seeking out people with those characteristics, the Human Services Department has reserved rooms in the hotels—particularly the Executive Pacific—for people living in encampments the city decides to sweep. The result of this somewhat random process is that, according to Lee, “we’ve only moved two or three people into rapid rehousing.”

The city believes these numbers are turning around. At a press conference about new federal investments in housing and homelessness Tuesday afternoon, Mayor Durkan touted new numbers showing that between the two hotels, about 50 people had “enrolled in a rapid rehousing program.” But all that means, according to Catholic Community Services deputy director Dan Wise, is “that they have met with our team and have said that they believe rapid rehousing is a good path forward for them.”

The city’s hotel strategy was explicitly based on the premise that a couple hundred rooms would be able to serve far more individual people, as many residents moved quickly on from the hotels and into market-rate units using rapid rehousing subsidies

Wise said CCS is nimble enough to “pivot” when it turns out someone who initially wanted one service turns out to be a better fit for another program, as the agency does frequently in its long-term rapid rehousing program for veterans.

“What we know is that if we engage a veteran and [a certain] service isn’t the right match for them along the way, then talk to the VA about another opportunity, like a long-term voucher or supportive services,” Wise said. “So I think what we’re learning from the hotel is to allow the participants in the hotel to lead their own process listen to them and what they want out of housing and then work with the city to support that.”

Asked whether the mix of people currently at the city’s two hotel-based shelters has made the city’s plans to cycle people through quickly using rapid rehousing, Durkan said, “It’s impossible to classify any category of people as a monolith. Are they eligible for rapid rehousing? Are they not? It really is going to depend on the individuals. … The first thing you have to do us bring people inside and get them stabilized in an enhanced environment, and then you will see what paths are available.”

The problem is that the city’s hotel strategy was explicitly based on the premise that a couple hundred rooms would be able to serve far more individual people, as many residents moved quickly on from the hotels and into market-rate units using rapid rehousing subsidies. If the truth is that most of the people living at Kings Inn and the Executive Pacific need permanent supportive housing, a much more expensive and scarce solution, it means that the city’s current practice of using hotels as receiving sites for encampment sweeps is running smack into the city’s promise of turning hotels into short-term lodging for people who just need a little financial boost. Continue reading “City’s Hotel Shelters Face Predictable Challenge: Where Will All the Residents Go?”

In Blow to Regionalism, Burien Council Tables Homeless Housing Proposal

DESC’s proposed six-story permanent supportive housing building

By Erica C. Barnett

The Burien City Council voted narrowly last week to delay a Downtown Emergency Center development that would provide 95 units of permanent supportive housing, including at least 25 units for disabled veterans.

The proposal is part of Burien’s 2019 Affordable Housing Demonstration Program, which grants zoning variances to projects that serve people at various income levels; DESC applied to build housing for people between 0 and 30 percent of area median income, the lowest income level included in the pilot.

The Burien Planning Commission approved the project unanimously in April, but council members raised objections after some residents complained that the project would harm downtown businesses and bring homeless people from other areas (like Seattle) into Burien.

It’s a common complaint leveled against projects outside the city—see also: The Red Lion hotel shelter in Renton, another DESC project—and a major challenge for the new regional homelessness authority, which is supposed to come up with a regional approach to homelessness. King County’s suburban cities tend to see homelessness as a “Seattle problem,” and many opted out of a countywide tax that would provide housing for their homeless communities, preferring to pass their own taxes to fund higher-income developments.

Just as cities can’t restrict home sales or apartment rentals to people who already live there, they aren’t allowed to ban “outsiders” from moving into low-income housing developments.

Summarizing opposition to the “contentious and divisive” project, Councilmember Nancy Tosta said at last week’s meeting that community members have raised “concerns” about the “location, scale, and the fact that this facility won’t serve [Burien’s] low-income families and may not serve our Burien homeless population,” because it will be open to homeless individuals (not families) from all parts of the county. Just as cities can’t restrict home sales or apartment rentals to people who already live there, they aren’t allowed to ban “outsiders” from moving into low-income housing developments.

“Our downtown urban center plan envisions a thriving, safe, vibrant business community, and our businesses and community members have expressed concerns about what is happening downtown and that … this facility, where it is proposed, may create more problems, Tosta said. Continue reading “In Blow to Regionalism, Burien Council Tables Homeless Housing Proposal”

Seattle’s Big Push to Reduce Homelessness After COVID Relies on Self-Reliance

Source: King County rapid rehousing dashboard

By Erica C. Barnett

Sometime in the next few months, the city of Seattle plans to open up to three new hotel-based shelters in the city, with a total of about 300 rooms, for clients of three homeless service providers—Catholic Community Services, Chief Seattle Club, and the Public Defender Association.

The goal of this streets-to-housing program, announced last year, is to move people quickly from unsheltered homelessness into permanent housing, using diversion (programs that keep people out of the homeless system, such as bus passes to reconnect with family out of state), permanent supportive housing (service-rich housing for people who can’t live independently) and rapid rehousing, a form of short-term rental subsidy that has become the solution of first resort for people who don’t need the highest level of care but who have run through all their housing options. The rapid rehousing portion of the program is supposed to move more than 230 people from unsheltered homelessness to market-rate housing.

Originally, the city said the hotels would open at the beginning of January and operate for 10 months, but that deadline has been pushed back and the exact date each of the hotels will open is now unknown. The federal Emergency Services Grant that will fund the hotels expires at the end of this year.

City officials, pointing to statistics that show low rates of returns to homelessness among people who use rapid rehousing funds, call rapid rehousing a phenomenal success. Others, including many advocates and service providers, caution that rapid rehousing only works for people who are already resourceful, and fails to address the underlying conditions that cause many people to fall into homelessness and get stuck.

Rapid rehousing is a relatively new approach to homelessness, one that’s based on the notion that most people experiencing homelessness just need a temporary financial boost to achieve self-sufficiency.

Under rapid rehousing, nonprofit homeless service agencies connect clients to available market-rate housing units and pay a portion of their rent for several months. During that time, the agency provides case management to help clients increase their income. Once a client is paying 60 percent of their income on rent, or after a maximum of 12 months, the subsidy runs out and the client is responsible for paying full rent their own. Because the rent subsidies are temporary and decrease over time, rapid rehousing is much less expensive than other options cities like Seattle favored in the past, like transitional housing.

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City officials praise rapid rehousing programs for their apparent high success rates. For example, Kamaria Hightower, a spokeswoman for Mayor Jenny Durkan, cited King County statistics showing that just 16 percent of households in rapid rehousing program returned to homelessness within two years. “This figure demonstrates that the program is successful in keeping people housed for long-periods of time,” Hightower said. “This is a promising trend we expect to see in this new [hotel-to-housing] program.”

But critics say the statistics supporting rapid rehousing are flawed, because they only include program participants who actually found housing; because they don’t track people longer than two years (about one year after the maximum length of a subsidy); and because the “return to homelessness” numbers only include people who re-entered the formal homeless service system in their community within a year, a number that excludes every person who returned to homelessness but didn’t seek out services within the same community.

These numbers are significant. According to King County’s rapid rehousing dashboard, only half of all people (52 percent) who entered rapid rehousing accessed housing through the program; the “success” rate erases all of those people because they never found housing to begin with. (For single adults, the move-in rate was only 45 percent). And although it’s hard to say how many rapid rehousing enrollees became homeless without re-entering the formal homeless system, the most recent “point in time” count of people experiencing homeless found that about 10 percent of homeless people surveyed said they don’t use any homeless services.

People who are not “literally homeless,” including those who couch surf or crash at friends’ and relatives’ houses, wouldn’t show up in the official numbers either. Nor would people who avail themselves of what Seattle and King County’s new rapid rehousing guidelines, adopted in February 2020, refer to as “innovative housing options including roommates, or shared housing with family or friends”—as if sharing an apartment with other families or crashing at a friend’s house is a new and unique opportunity, not an option people choose when they have no other options.

Sharon Lee, director of the Low Income Housing Institute (LIHI) says LIHI’s tiny house villages “always have people who say they refused to even consider [rapid rehousing] because of bad experiences or they’ve heard about friends who tried it and had a bad experience. “Every year we have people end up in tiny house villages who ‘flunk’ out of rapid rehousing, so they end up homeless again,” Lee said.

People who “flunk” out of rapid rehousing do so mostly because they can’t pay their rent, a predictable outcome in a city where a two-bedroom apartment costs $1,700 a month (and that’s after rents dropped dramatically nationwide). Rapid rehousing supporters, including Barb Poppe, the consultant whose 2016 report arguably contributed to Seattle’s embrace of the short-term subsidies, have pointed to cities like Houston and Phoenix as models for success. However, they often fail to acknowledge that it’s much easier to house people in cities where that same two-bedroom costs just $1,100 a month.

Only half of all people who entered rapid rehousing accessed housing through the program; the “success” rate erases all of those people because they never found housing to begin with.

“Given our housing market here, I’m not sure that [rapid rehousing] is a smart solution,” City Council member Tammy Morales said late last year, when the council was still debating Durkan’s hotel-to-housing proposal. “To provide housing for a month, or three months, without providing the additional support they need to stay in that housing seems counterproductive and potentially harmful.”

Derrick Belgarde, deputy director of the Chief Seattle Club, says CSC’s rapid rehousing success has resulted from choosing people who are most likely to do well in the program, which doesn’t mean the most vulnerable clients. “The average people we serve usually have a lot of problems,” Belgrade said. “A better candidate is somebody who’s probably more functional, who may have a part-time job—all they’re lacking is the resources to pay $2,500 or $3,000 to get into a place.”

Salina Whitfield is, in many ways, a quintessential rapid rehousing success story. After fleeing an abusive relationship in 2017, she moved back to Seattle with her two kids in 2019, living in shelters and temporary housing until she found an apartment through InterIm Community Development’s rehousing program last year. At the time, Whitfield was working as a temp for a radiology company in Seattle making enough to start paying her rent, at a subsidized unit owned by LIHI, without assistance.

Then COVID-19 hit, and the bottom fell out. Whitfield lost her job, and faced a long wait for unemployment. Fortunately, she was still eligible for rapid rehousing, which paid the rent she owed for November and December. “I just linked back up with them [around] Christmas Eve,” she said. “They helped me pay catch-up until I could get my unemployment for February. … I’m ecstatic because I’m good until February.”

Whitfield is happy with the program, but added that she couldn’t make it work without a subsidized unit. When she was living with her two kids at a family shelter in Auburn, she said, the agency wanted her to move into an apartment that would have cost her $1,500 a month—far more than she could afford on her $18-an-hour income. “I was like, ‘You guys are setting me up for failure,’ because I had friends who went to rapid rehousing” who had to move out once their subsidies expired, she said. “Now my rent is $1,185 a month, which is unheard-of in Seattle for a two-bedroom, and it doesn’t change,” she said. “I just feel lucky all around.”

Homeless service providers, including those who help clients with rapid rehousing vouchers, say that rapid rehousing works for a specific subset of people—those, like Whitfield, who are between jobs or have only recently fallen into homelessness.

“It’s great for those it’s great for, and that’s not a huge subset of those DESC works to serve,” said Noah Fay, director of housing programs at the Downtown Emergency Service Center, which provides low-barrier shelter and housing to people experiencing homelessness. “For people who are just down on their luck or need some short-term support, I think [rapid rehousing] makes total sense.”

But for DESC’s clients, who range from very low-income workers to people with complex mental health and addiction issues, a short-term subsidy often makes little sense. In many cases, Fay said, clients who qualify for rapid rehousing turn it down. “What we’ve seen is that high-needs people who aren’t able to find sufficient income have ended up returning to homelessness. Having housing and losing housing is inherently quite traumatic, and I think people are aware of that and conscious of that fact.”

The process of getting enrolled in rapid rehousing begins when a person enters the homeless system, through a process known as Coordinated Entry for All. Every person looking for housing must take a survey designed to gauge their overall “vulnerability,” based on factors such as domestic violence, drug use, and whether they owe money to anyone, among other intensely personal topics.

The vulnerability ranking tool, called the Vulnerability Index—Service Prioritization Decision Assistance Tool (VI-SPDAT), is used to rank clients for housing and other services. Clients who score high enough to qualify for housing get matched to apartments through a separate process called case conferencing, in which case managers make the case that their client, rather than someone else’s, is the best fit for a particular housing unit.

This process, which puts those hardest hit by homelessness first in line for short-term subsidy, can result in a mismatch between households that qualify for rapid rehousing and those that can actually make it work long-term. Often, providers say, people who initially express an interest in rapid rehousing back out when they see what a unit would cost or how long the subsidy is supposed to last.

“I appreciate the sentiment that we should be prioritizing our region’s most vulnerable,” Fay, from DESC, said. “However, we need to match the needs to the housing, and in my experience, rapid rehousing doesn’t meet the needs” of the most vulnerable people experiencing homelessness. Continue reading “Seattle’s Big Push to Reduce Homelessness After COVID Relies on Self-Reliance”

Progress on Outreach, Shelter, and Homeless Services Depends on Mayor-Council Unity. Good Luck With That!

By Erica C. Barnett

As Mayor Jenny Durkan rolls out the details of her proposed 2021 budget, an image has begun to emerge of the city’s post-COVID approach to unsheltered homelessness. Although the city budget office dropped the 751-page “budget book” last week, Durkan has continued to stage-manage announcements about specific budget line items, making it difficult for reporters and the public to get details about the budget until the mayor is ready to put out a press release.

The biggest headlines, so far, are the city’s decision to lease “up to 300” hotel rooms for people experiencing homelessness—a significant change to the city’s previous policy of placing most people in large, “deintensified” congregate facilities; and the dissolution of the Navigation Team, which will be reconstituted as a new “outreach and response” team that currently lacks a catchy name.

Bye-bye, Navigation Team, Hello “Outreach and Response” Team

Last week, Durkan’s office put out a scorched-earth press release announcing that in light of the council’s decision to eliminate the Navigation Team, which has removed homeless encampments since 2017, she would cease all city-led outreach and engagement efforts immediately and lay off current team members or reassign them to other duties. In a letter to the council that accompanied the announcement, deputy mayor Mike Fong said the Navigation Team would stop responding to encampments and begin disposing of people’s property the city currently has in storage, returning the team to a pre-Navigation Team world where the only option for removing encampments was to call the police.

The letter sparked outrage on the council, and a retort from council members Tammy Morales and Lisa Herbold that the council had never proposed eliminating the Navigation Team without replacing its outreach functions. In fact, the two council members noted in a joint statement, they had explicitly allocated $1.4 million in savings from eliminating the team to city-contracted outreach providers so that the outreach work the team has been doing during the COVID-19 epidemic could continue without a hitch.

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“Let’s be clear. The Council had a plan. That plan would increase services and allow the Navigation Team a smooth cooperative transition,” Morales said. “What the Mayor is offering this week is counter to that plan, and honestly doesn’t serve our housed or unhoused neighbors. Neither does it start to repair the relationship between our constituents living outside and our City.”

Complicating matters further is the fact that it’s still unclear how the mayor’s proposed outreach and response team will work and how many encampment removals the newly reconstituted team will do after the mayor’s COVID-19 “moratorium” on sweeps expires.

The role the new team will play in “coordinating” outreach—and, specifically, how much authority the city will have over the day-to-day operations of nonprofit outreach providers that receive funding from the city—remains similarly unclear. What seems likely is that the new team will oversee outreach providers in a more direct way than the city has before—telling them, for example, where to deploy and which clients to serve, even if those clients are not among a provider’s traditional client base.

The new team may also require service providers to track metrics similar to those that the city council previously required of the Navigation Team, including things like shelter and service acceptance rates and the number of contacts a provider has with individual unsheltered people. Efforts to increase the amount of data providers give the city could be hampered, however, by the fact that providers don’t currently have the ability to track this kind of information; even the Navigation Team has reported difficulty, for example, tracking the number of people who receive referrals to shelter and actually follow up on those referrals.

New Shelter, Hotel Rooms, and Permanent Housing

The mayor’s 2021 budget proposal also includes COVID-19 relief funding “from the City reserves and other funding sources” for 125 new “enhanced” shelter spaces—24/7 shelters where people can store their belongings and have a guaranteed bed—and “up to 300” hotel rooms that will be available for about 10 months. Continue reading “Progress on Outreach, Shelter, and Homeless Services Depends on Mayor-Council Unity. Good Luck With That!”