By Erica C. Barnett
On Seattle Nice this week, our guest is Amy Barden, director of the city’s Community Assisted Response and Engagement (CARE) department.
Barden has been on the job for just over two years, running the city’s 911 operations while also setting up an unarmed team of social workers who respond to emergency calls that don’t require police—the CARE Team.
The CARE Team is expanding to 48 members this year, and their size will no longer be capped under the city’s contract with the Seattle Police Officers’ Guild (SPOG), which has historically resisted reducing the duties that legally have to be performed by police, like directing traffic and responding to 911 calls.
Barden has not had a single one-on-one meeting with Police Chief Shon Barnes since former mayor Bruce Harrell appointed him as police chief in late 2024, PubliCola separately confirmed.
Barnes, who frequently speaks at length to friendly TV and radio outlets, told two KIRO hosts shortly before last year’s election that SPD officers typically don’t seek assistance from CARE on crisis calls because they are “problem solvers” who resolve most crises on their own.
“It doesn’t make sense to get to a call and then realize, well, this is something for the CARE Team. When you’re already there, you just counsel [the person in crisis, you solve the problem, then you move on to something else,” Barnes said. “So it’s not that the officers don’t like it, it’s that if they’re assigned to a call, when they go there, they’re going to do what we pay them to do—to solve that problem.”
Barden said officers frequently that people in crisis tell them that they don’t want services. “My colleagues in CARE are, like, yeah, they don’t want services from you. … Why would [they] say yes to an officer? And again, that’s not the same skill set. No matter how cross-trained they are, they can’t have the same conversation that these [Mental Health Professionals] can hav. And our understanding of the resources and the system is totally different. So that’s something we really need to work on.”
But the contract also includes new constraints on CARE that limit where the team is allowed to go and when they have to back off and call police. CARE can’t help people if there are signs that they’ve recently used drugs, for instance, and they aren’t allowed to go inside most buildings or respond to people inside cars.
CARE had no direct say on the contract, which allowed SPOG to determine their working conditions, but Barden said that she was periodically asked questions about issues that impacted the team.
“One question I got, very specifically, was, ‘Would you feel comfortable if CARE can’t go into private space,'” such as permanent supportive housing, Barden said. “I said, ‘Categorically, no—that would render them virtually useless.'” But that restriction ended up in the contract anyway.
Police sergeants are also still responsible for deciding whether to send cops or CARE during individual 911 calls, putting the team at the mercy of the cops they are supposed to be freeing up so they can respond to other duties.
Barden said that she expected police to direct more calls to CARE after city labor negotiators approved the contract, which also boosted cops’ starting salaries to $126,000 after a six-month training period. Instead, “I’m really disappointed that it’s actually gotten worse since the contract, and I don’t understand that,” Barden said.
“I had a theory that it’s like, ‘Oh, we’re just in weird negotiation land, and everything’s going to go back” to normal, Barden continued. But the sergeants who decide whether to dispatch CARE are increasingly sending out community service officers (CSOs)—civilian SPD employees without formal training in mental health care or social work—to calls that Barden says should go to CARE.
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“If you look at the data, you can see more and more and more police are routing to CSOs rather than routing to CARE the way that they were in the first year,” Barden said. “The CSO calls go up, and the CARE calls go down. … . I value that team. … [But] that is not a first responder team that is trained to go to clinical calls. It’s not. And so there’s some natural conflict and tension there.”
Barden also told us she supports integrating CARE and the Downtown Emergency Service Center’s Mobile Rapid Crisis Response Teams with 988, which connects callers in crisis to trained mental health crisis responders, rather than the police-oriented 911 system. We also talked about how CARE has evolved in its first 27 months, what happens when people call 911 for a person in crisis, and Barden’s hopes for the team under new mayor Katie Wilson and a more progressive City Council.






