1. The city of Seattle has amended its $60,000 contract with former King County Homelessness Authority CEO Marc Dones, who was supposed to spend the latter half of this year coming up with ways to maximize the use of Medicaid funding for homelessness programs.
The latest iteration of the contract directs Dones to come up with “recommendations with respect to the local federal unsheltered initiative “All Inside” … [including] considerations for the local initiative’s statement of work, actionable workplan and performance plan,” in addition to the work Dones has already done on Medicaid. In an email on August 7 titled “Landscape to Date,” Dones concluded that there were several “significant” but “solvable” challenges to billing Medicaid for homeless services.
All Inside is a Biden Administration program that provides technical assistance to cities, including Seattle; it does not include additional funding for housing or services.
The pivot is particularly striking given Dones’ previous advocacy for using Medicaid Foundational Community Supports funds to pay for Partnership for Zero—a privately funded effort to end unsheltered homelessness downtown that folded, after housing 230 people, this month. Dones was so bullish on the program that they predicted it would pay for at least 85 percent of Partnership for Zero’s services by next year, brushing aside concerns from homeless service providers and elected officials that the program is complex, highly restrictive, and expensive to administer.
Providers raised every one of the issues Dones identified as part of their contract with the city when the KCRHA tied the future of Partnership for Zero to Medicaid funding earlier this year, but were largely ignored.
In their latest update, Dones identified “four significant issues” with using Medicaid to fund homeless services. First, Dones wrote, agencies often have to spend a lot of time and staff resources documenting and administering programs in order to get reimbursed. Second, Dones wrote, agencies have to spend a lot of time “chasing” clients to collect billable hours, creating a “significant gap in what is called the ‘billable units of service’ and requir[ing] agencies to fund activities that are related to enrolled clients with no path to reimbursement.”
The third issue Dones identified is that FCS is not a reliable source of funds for behavioral health services. And the fourth was that Medicaid reimburses agencies slowly and often rejects claims for minor or technical reasons, making it hard for providers without large cash reserves to use it as a reliable source of funding.
Providers raised every one of these issues when the KCRHA tied the future of Partnership for Zero to Medicaid funding earlier this year, but were largely ignored.
Dones has completed approximately half of their 240-hour contract, according to a schedule of “deliverables” included in the contract document. So far, Dones has produced a timeline and scope of work, a 600-word email describing the “landscape to date,” a 450-word email containing a “Draft Assessment” of All Inside, and a list of five stakeholders to talk to about various topics, including the “intersection of public transit and homelessness,” “intersection of organized crime and encampments,” and “pro social public space activation to prevent encampments.”
2. The final version of a report documenting what went wrong with a hotel program run by the Lived Experience Coalition reaches substantially the same conclusions as an early draft PubliCola covered back in August, but does include a number of notes contributed by the LEC, which has blamed budget missteps that led to the collapse of the program primarily on its then-fiscal sponsor, Building Changes, and the KCRHA.
As we reported last month, the report, by independent consultant Courtney Noble, concluded that the LEC was in over its head when it accepted $1 million in federal funding to run the hotel-based shelter program, which was the advocacy group’s first such contract. Noble also reported that other factors, including a lack of transparency from Building Changes and a hostile relationship with the KCRHA and Dones, contributed to the program’s failure.
In footnotes to the report, the LEC said the audit itself should go through a racial equity analysis “due to the fact that the audit was conducted by a single individual of a particular racial background and socioeconomic class” who may have unconscious bias. Additionally, the LEC objected to the consultant’s suggestion that conflict between “personalities”—at a minimum, Dones, LEC director LaMont Green, and Building Changes director Daniel Zavala—contributed to the collapse of the hotel program.
The final report now emphasizes systemic issues and removes references to the LEC’s initial proposal, which included hot meals, mass shelter, and supplies in addition to the hotel rooms that were the core of the LEC’s final contract. It also softens suggestions that the Lived Experience Coalition should participate in the regional Homelessness Management Information, a central clearinghouse for information about people who interact with the homelessness system, in order to access federal Emergency Food and Shelter Program funds in the future.
The LEC has said that gathering the kind of data required to participate in HMIS would re-traumatize their clients; additionally, according to the final report, they “believed that KCRHA leadership was retributive, and wanted to punish them for stepping out of their advocacy lane to run the hoteling program. LEC maintained that they were still not a direct service provider, and believed that participating in HMIS would strengthen KCRHA’s argument that they were.”
In footnotes to the report, the LEC said the audit itself should go through a racial equity analysis “due to the fact that the audit was conducted by a single individual of a particular racial background and socioeconomic class” who may have unconscious bias. Additionally, the LEC objected to the consultant’s suggestion that conflict between “personalities”—at a minimum, Dones, LEC director LaMont Green, and Building Changes director Daniel Zavala—contributed to the collapse of the hotel program.
It has historically an issue when poor white, black, brown, and indigenous people come together to speak truth and organize to urgently improve failing systems resulting in the dehumanization, pain, suffering, and early death of our unhoused neighbors that the systems do not want to be accountable and then turn to tactics such as defunding, gaslighting, and mischaracterizing their work,” the LEC wrote.
Finally, the LEC said it’s inaccurate to call the hotel program a failure. “The program did not fail, it served over 400 people during a time period when we saw record deaths among those experiencing homelessness,” the group’s final footnote says.
The 230 number leaves out almost 90 people who were housed in Permanent Supportive housing by KCRHA System advocate housing navigators. PFZ’s real housing number, since the System Advocate team was activated 11 months ago, is closer to 320 people in 11 months, not counting hundreds of non-duplicate shelter placements. For comparison in downtown los Angeles, LAHSA has made less than 40 RRH referrals, less than 25 PSH placements, and less than 100 shelter referrals, many duplicates in the last 11 months. Seattle had the most successful engagement and housing program in the country, of course Medicaid billing was not going to work, all of the formerly homeless people on the SA team laid that out to management from day one. Therein lies the difference between those that have been failing upward within the Homeless Industrial complex for decades, the politicians who would rather have an issue to run on than an actual solution to homelessness, and those busting their ass on the ground every day to save lives, we actually know what works, and how to make it happen. I am sure someone claiming to be an “expert” will make a lot of money off the processes we created and developed in spite of management hubris and ineptitude, unfortunately i am also sure hundreds more people will continue to die on the streets while politicians bluster and academics attain their accolades.
According to KCRHA (I followed up), these numbers do include PSH placements. If you have information that this is incorrect, please reach out! erica@publicola.com. (Comment edited to note KCRHA’s response).
Thanks for your work – but if “hundreds of people” actually die on the street let’s not minimize the fact that most of those deaths are due to overdoses.
So, I’m pretty dense: Dones still has a separate contract with the city of Seattle, even after retiring from the KCRHA? And he spent half of the $60k contract writing two products? I’m surprised he’s still getting money and working here. I don’t think we’re getting a lot bang for our buck.
This is a good article, but the ‘1.’ and ‘2.’ confused me-I didn’t realize it was two stories and was trying to piece it together!
I’m really confused about the complex web of finances that is supposed to help our unhoused neighbors-I hope somebody really smart fixes all this. Thanks for the story.
Anything worth doing is difficult. None of this work is easy, and it is work that needs to be done. Marc Doanes deserves credit for getting the agency up and running. It is clear vision is his strength.
His vision of billing Medicaid is sound. Medicaid is means tested and has a citizenship/resident alien requirement. I wouldn’t be surprised if 85% of the clients would qualify for Medicaid. However, not everything will be reimbursable; i.e. the feds don’t pay for “no shows”. There are non negotiable documentation, data, and client information requirements. Therapists and social workers, document to those standards, in agencies across the county every day. It is part of the job. It is a training issue, not insurmountable, or a reason not to do it.
If he can position the agency/contracted providers to bill Medicaid his $60,000 consultant fee will be a bargain.
Ah, no we can’t.
There’s an old saying…. it takes money to make money. Billing services through Medicaid is certainly possible, in theory. The reality is the structure of the Homeless Industrial Complex prevents it. Billing Medicaid would take a high level of providers working together…. that’s not going to happen. Then it takes a skilled and well trained workforce…. you can’t just hire ex-homeless people or random people out of a temp agency and pay them crap wages less than Dick’s Burgers and expect success.
You get what you pay for Seattle.
The LEC is certainly better than the KCRHA and DSA when it comes to housing and a vision for Seattle’s future. Which is precisely why it is being attacked so viciously.
The LEC actually hurts us homeless individuals by blocking nonmembers of the LEC from participating in advocating for homelessness. They throw people away who do not configure to their guidelines. People are afraid to speak up in their meetings for fear of losing that stipend. I know I have been there. It’s a monopoly in the homeless industrial complex. People should do a deep audit of their books.
That’s not what The Ave Rats are saying, but I’ll ask around and double check. I have narrowly avoided homelessness, but many of my friends and family have not been so lucky.