Tag: winter weather

City Council, homelessness, human services, legislature, Libraries, Morning Fizz

DSHS Reopens In-Person Services; New Library Director Says Day Centers at Libraries Would Confuse Patrons

1. Proponents of a bill (HB 2075) that would force the state Department of Social and Health Services (DSHS) to offer services in person scored a victory this week, as the agency agreed to reopen almost all its community services offices—key access points, prior to the pandemic, for people seeking services ranging from food stamps to cash assistance.

Since 2020, DSHS has required people seeking services to use an online portal or call a telephone hotline, where waits can be as long as several hours. The department opened the community service office lobbies late last year so that people seeking services could call the department on a land line or use a computer to access its online portal, but only agreed to offer services in person again after months of pressure from advocates for low-income and homeless people.

In a letter to stakeholders last week, DSHS Community Services Division director Babs Roberts wrote, “we have heard clearly from many of you and agree that some elements of our plans will not sufficiently meet the needs of all the people we serve, particularly those experiencing the deepest impacts of poverty and homelessness. Thus, we are making changes.”

However, Roberts added, short-staffing and social distancing requirements may result in “limited waiting space and possibly long wait times in our lobbies. This moment (like so many before) will require flexibility and patience.”

As PubliCola reported in January, the closure of in-person services made it essentially impossible for many of the state’s most vulnerable residents, including unsheltered people, to access critical services to which they are entitled, including food stamps, cash assistance, and housing subsidies.

Advocates are still pushing for the bill, which would direct DSHS to “strive to ensure” telephone wait times of no more than 30 minutes and would bar DSHS from restricting the kind of services clients can access in person. Friday is the cutoff date for the bill, which is currently in the senate rules committee, to pass out of the senate.

2. After a surprisingly contentious process, the Seattle Public Library Board unanimously appointed interim library director Tom Fay as the city’s Chief Librarian yesterday, rejecting another candidate, former Hennepin County (Minnesota) Library director Chad Helton, who resigned from his previous job amid criticism over his decision to work remotely from Los Angeles.

The vote, coming after a process that was mostly invisible to the public, shed little light on why the board chose Fay over Helton. (The two men were the only candidates that made it to the public stage of the vetting process.) During his one public interview, Helton defended his decision to run the Minnesota library system from California, saying he was just one of many people who started working from home during the pandemic. “The staff wasn’t really aware” that he lived elsewhere, Helton told the board, adding, “I didn’t think it was something that was necessary.” Fay lives in Pierce County.

As the (Minneapolis) Star-Tribune reported last week, Helton resigned from his position on February 1, after the Hennepin County Board of Supervisors passed a law, effective January 1, requiring the heads of public-facing departments like the library to live inside the state. Helton received $60,000 for “emotional damages,” plus $15,000 in attorneys’ fees, as part of a settlement.

Even if the city decided that library buildings would only open as day centers, without offering library services, Fay said, “if people were going in and out, that would be problematic for us, [because patrons] would have expectations of library services that would not be able to be offered.”

3. Hours after the vote, Fay gave a presentation on library operations to the Seattle City Council’s public assets and homelessness committee. Although the presentation was mostly a high-level look at how the library spends its money, Councilmember Lisa Herbold used the opportunity to ask Fay whether the library would consider allowing social-service providers to open and operate library branches as day centers during rare weather emergencies like last year’s Christmas snowstorm, when most library branches were closed.

“Does your plan [for emergency weather operations] consider the possibility of opening as a [day] shelter only, not using your staff, but using staff who are able to serve folks staying in a shelter, like we do [when] we open up City Hall as a shelter?” Herbold asked. Continue reading “DSHS Reopens In-Person Services; New Library Director Says Day Centers at Libraries Would Confuse Patrons” →

Health, homelessness, Mayor Durkan

Seattle’s Winter Homelessness Response: A Look Back (and Forward)

By Erica C. Barnett

On Christmas Eve 2008, after a series of snowstorms paralyzed the city for most of a week, then-mayor Greg Nickels made an offhand comment that became a major factor in his election loss the following year. Asked to grade his administration on its response to the winter weather, Nickels gave himself a “B,” praising his transportation department and its director, Grace Crunican, for performing admirably during several successive snowstorms that hampered the city’s ability to clear roads and sidewalks.

Nickels was roundly derided for his blithe self-assessment. Since then, mayors have been reluctant to publicly reckon with their performance during weather emergencies, even as those emergencies have become more frequent.

Jenny Durkan presided over Seattle’s response to the most recent weather emergency; Bruce Harrell, and the new King County Homelessness Authority, will oversee the region’s next one. And while the city has undoubtedly become more savvy and prepared when it comes to clearing snow and slush from streets, its efforts to keep unsheltered people alive and warm during the harshest weather have not kept up with the growing need. Here’s a look at how the city’s systems for keeping unsheltered people alive in the cold held up during the winter weather emergency, and some thoughts about how they could do better in the future.

Shelter

As PubliCola reported last month, under Mayor Jenny Durkan, the city ended its past practice of funding winter-only shelters, saying that they have “replaced” these seasonal shelters with year-round options that are open 24 hours a day. While 24-hour, year-round shelters are undoubtedly an improvement on shelters that close in the spring, they are not a substitute. And the number of new shelter beds represented a tiny fraction of the growing need over the last four yers. In total, the Durkan Administration added just 350 permanent shelter beds during Durkan’s time in office (a number that does not include 150 hotel-based COVID shelters that will shut down at the end of this month).

In lieu of winter-only, 24-hour shelters, the city set aside funds to open two short-term, nighttime-only shelters for up to 15 days each, with an initial capacity of just over 200 beds. The two bare-bones shelters, run by the Salvation Army at Seattle Center and the Compass Housing Alliance in Pioneer Square, respectively, opened at 7pm and closed 12 hours later. Compass runs a day center at the same site as its nighttime shelter and allowed clients and shelter guests to stay there until the center closed at 4pm each day, while Salvation Army guests had to walk to the Seattle Center Armory and wait for it to open at 10am each day.)

“We hear a general disinterest in leaving personal property unattended or behind, a preference for use of the 24-hour year-round locations with services specific to people experiencing homelessness like hygiene services or other supportive services, a preference for any locations open to have food, a preference to shelter in place with request for harm reduction warming supplies.” —Jenna Franklin, Human Services Department

Once it was clear there would be more demand for overnight shelter than the city originally anticipated, officials acted quickly, expanding the size of the Salvation Army shelter and opening City Hall as an overnight shelter run by the Urban League, with initial room for about 30 people. (City Hall expanded to 24 hours on December 27.) Three additional shelters opened outside downtown, two in Lake City and one in West Seattle, with a total capacity of about 70 people, on December 27 and 28. Only one, a 16-bed shelter at a VFW hall in West Seattle, was open 24 hours a day.

Although hundreds of people did go into shelter at night, the shelters were not completely full, and those outside downtown Seattle were especially underutilized. One common reason people do not come into emergency nighttime shelters, as opposed to 24-hour shelters with storage and (in some cases) semi-private sleeping quarters, is that they don’t want to risk losing all their stuff by abandoning their tents, including survival gear and sleeping bags that can be difficult to haul from place to place.

“.We hear a general disinterest in leaving personal property unattended or behind, a preference for use of the 24-hour year-round locations with services specific to people experiencing homelessness like hygiene services or other supportive services, a preference for any locations open to have food, a preference to shelter in place with request for harm reduction warming supplies like blankets, hand warmers, hats, gloves, etc. (which we continue to order and provide),” Jenna Franklin, a spokeswoman for the Human Services Department, told PubliCola last week. These barriers to shelter are longstanding and ongoing, and familiar to the city from its experience with previous weather emergencies.

Transportation

Another reason people frequently don’t come indoors during harsh winter conditions, according to the city and service providers, is that they lack a way to get from wherever they ordinarily stay (an encampment in a public park in Northwest Seattle, say) to a temporary shelter or daytime warming center across town.

While the city did send out a handful of vans to pick up unsheltered people and bring them to shelters, their offers of transportation consisted primarily of Metro bus tickets, which were useless on routes that were canceled or only running sporadically because of the snow and ice. People with mobility impairments were particularly challenged—those who use wheelchairs or walkers can’t easily get into vans without lifts, and larger vans with lifts can only be operated by drivers with commercial driver’s licenses, who were also needed to run snow plows.

“There has been some reticence about, if go to this particular shelter right now and it closes, and don’t have the opportunity to get to the warming shelter, what will I do?”—Jon Ehrenfeld, Health One

The fact that the city’s primary form of outreach was through the HOPE Team probably didn’t help. The team, which ordinarily does outreach to people living in encampments the city is about to remove, was out looking for people throughout the week, but encampment residents often mistrust a team that, for the majority of the year, is directly associated with sweeps.

The city’s decision to open separate daytime and nighttime shelters, instead of ensuring that people could stay inside, in one location, for the duration of the winter emergency, also created transportation issues. Although Franklin said many of the warming centers were “adjacent” to nighttime shelters, this was only true in the case of the Pioneer Square (Compass) and Seattle Center (Salvation Army) shelters; the Lake City Community Center warming center was located a half-mile away from the nearest shelter, and the other four community center-based warming centers were nowhere near any nighttime shelter at all.

“From what I’ve heard, it’s the discontinuity between daytime and nighttime shelters” that led many unsheltered people to decline shelter offers during the emergency, Jon Ehrenfeld, a program manager with the Seattle Fire Department’s Health One program, said. “There has been some reticence about, if go to this particular shelter right now and it closes, and don’t have the opportunity to get to the warming shelter, what will I do?”

Ehrenfeld said Health One focused mostly on handing out blankets and other survival supplies, thermoses filled with hot water for soup, and food. The mobile units, like other city departments responding to the emergency, were short-staffed due to COVID and still responding to non-acute emergency calls unrelated to the weather, Ehrenfeld said.

Daytime Warming Centers

In addition to the daytime warming centers at the Compass and Salvation Army shelters, the city opened up four community centers and one park building as warming sites—Lake City, Northgate, Rainier Beach, International District/Chinatown, and Building 46 at Magnuson Park. Almost no one used these locations. On several days, the Rainier Beach, International District, and Magnuson locations stood empty (according to the city’s Parks Department, the “average” usage at the Magnuson site was zero), while the other locations served one or two people at a time. The most-utilized site, Lake City, peaked at a total of eight people over the course of one day. Continue reading “Seattle’s Winter Homelessness Response: A Look Back (and Forward)” →

homelessness, King County

Seattle Opens Nighttime-Only Shelters In Anticipation of Freezing Week

Seattle Center Exhibition Hall | TeenTix

By Erica C. Barnett

With freezing weather and possible snow in the forecast for the coming week, the city will make about 200 emergency beds available for single adults living unsheltered to come inside. The temporary shelters will be at two locations: The Compass Housing Alliance day center at 210 Alaskan Way S (80 beds) and Seattle Center’s Exhibition Hall at 301 Mercer St (between 100 and 130 beds). There are currently no plans to open City Hall, which has historically served as severe-weather shelter, or other city locations, such as community centers or the Seattle Municipal Tower.

The emergency shelters will open at 7pm and close at 7am, despite the fact that daytime forecasts call for sub-freezing weather throughout the day from December 26 through the end of the year. A daytime warming center at the Seattle Center Armory building is currently supposed to open at 10am, and the Compass building is open to clients during the day. UPDATE December 24: The city announced that several more warming centers will be open during the day for the duration of the declared winter weather emergency; information and hours are available on the city’s website.

Otherwise, the city is encouraging people living unsheltered to go to public libraries, which are open various hours (and not at all on holidays.)

Families with children who need shelter from the cold should call the King County emergency family shelter intake line at 206-245-1026.

The city’s emergency winter shelter protocols call for emergency shelter to open whenever the forecasted temperature is 25 degrees or less for multiple days, or when more than an inch of snow accumulates on the ground, which is known as a “Phase II” winter weather event. A Phase III event—requiring “prolonged emergency response,” potentially including shelters in community centers and other city buildings—is the same as a Phase II event, plus a snow accumulation of six inches or more.

Historically, the city has opened emergency shelters before the city reaches these thresholds, which haven’t been updated for more than 20 years; last year, when PubliCola asked about the 25-degree threshold, HSD told us that changing the criteria (and thus opening emergency shelters in slightly less harsh subfreezing temperatures) would have cost implications. According to HSD spokesman Kevin Mundt, the city has two contracts for emergency shelter this year—one with Compass, and one with the Salvation Army. Each is required to offer 15 days of 24-hour shelter per year; we’ve asked HSD for more information about why each agency is only offering shelter for 12 hours a day.

In years past, the city’s temporary emergency shelters have not always filled up despite the cold. The group primarily responsible for going out to encampments and identifying people who are at risk of dying if they stay outside in freezing weather (and transporting them to city-funded shelters) is the HOPE team, a group of Human Services Department employees who offer shelter and services to people living in encampments the city is about to sweep. During a major snowstorm last February, according to Mundt, the team transported a total of 40 people to shelter.

Health One, the Seattle Fire Department team that responds to non-emergency crisis calls, won’t be mobilized until December 27 because of staffing shortages; when they do, according to SFD spokeswoman Kristin Tinsley, their job will be to “reactively and proactively respond to distribute supplies (food, hand warmers, blankets, etc.) and offer transport to severe weather shelters.” Continue reading “Seattle Opens Nighttime-Only Shelters In Anticipation of Freezing Week” →